Front Desk Associate - Full-Time (Rockville Centre, NY)

PM Pediatrics•Rockville Centre, NY

3d•$18 - $25

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, and a responsible, dynamic approach aligned with PM Pediatric Care’s mission, vision, values, and culture. The associate greets families in person and by phone, answers questions or seeks guidance when needed, helps manage patient flow and registration, and maintains accurate patient accounts and records while complying with HIPAA requirements. The role also supports patient care quality initiatives, coordinates urgent issues and escalations, communicates with site leadership about complex patient issues, manages incoming documents and correspondence, and performs opening and closing duties. Work schedules are flexible based on office needs, and the position may occasionally require reasonable travel to another site.

Requirements

Ability to work independently and as part of a team in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or calculating change.
Strong time management, organizational, and critical-thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to navigate multiple computer systems.
High school diploma or GED.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Social perceptiveness and ability to relate to children and understand how they interact with their families.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and on the phone.
Answer patient and family questions to the best of their ability and seek clarification or instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolutions.
Collaborate and communicate with site leadership to help manage complex patient issues.
Use PM Pediatric Care’s core values to help patients, families, and team members navigate PM systems before, during, and after a visit.
Monitor and manage patient flow through waiting and registration, including assisting families with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain patient-account confidentiality and privacy and adhere to HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Execute other duties as assigned.