Room Attendant - Best Western, Rockville Centre NY

Best Western Rockville•Rockville Centre, NY

8d•Onsite

About The Position

The Room Attendant helps shape the guest experience by ensuring guestrooms are clean, comfortable, and presented to hotel and brand standards. The role includes servicing guest rooms and suites, maintaining housekeeping supplies and equipment, responding courteously to guest needs, communicating room status and maintenance issues, and following hotel safety, security, and appearance standards. Training is provided; prior housekeeping or hospitality experience is preferred but not required. The position is at Best Western Mill River Manor, 73 Sunrise Highway, Rockville Centre, NY 11570, with pay of $19 per hour.

Requirements

High school diploma or GED preferred.
Prior housekeeping, cleaning, or hospitality experience preferred but not required; training provided.
Strong attention to detail and pride in producing consistently high-quality, presentable guestrooms.
Ability to work efficiently and independently with minimal supervision while meeting daily room quotas.
Physical stamina to perform repetitive cleaning tasks throughout an entire shift.
Basic understanding of cleaning chemicals, equipment, and safety procedures.
Courteous, professional demeanor when interacting with guests and fellow associates.
Ability to follow detailed instructions and established cleaning checklists consistently.
Ability to move luggage, linens, or supply packages weighing up to 40 lbs.
Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Experience in a hotel environment is a plus.

Responsibilities

Clean and service guestrooms and suites, including departure cleans, stay-overs, and turndown service as applicable.
Make beds, change and fold linens, and replace towels according to hotel standards.
Dust, vacuum, sweep, and mop guestroom surfaces and floors; clean windows, mirrors, and glass surfaces.
Clean and sanitize bathrooms in accordance with hotel cleanliness protocols.
Restock guestroom amenities, toiletries, glassware, coffee and tea service, and other in-room supplies to par levels.
Inspect guestrooms for damage, missing items, or maintenance issues and report findings promptly.
Arrange furniture, fixtures, and decorative items according to standard room presentation.
Stock and organize the housekeeping cart at the start of each shift and keep carts and storage closets clean, organized, and safe.
Handle, sort, and transport soiled linens to designated laundry areas and retrieve clean linens as needed.
Use cleaning chemicals and equipment safely and according to manufacturer instructions and hotel protocols.
Report low supply levels and equipment malfunctions to the Housekeeping Manager.
Respond promptly and courteously to guest requests, greet guests professionally, and follow up on requests to ensure satisfaction.
Refer lost-and-found inquiries and items to management or supervisors according to procedures.
Inform management of guest complaints, unusual activity, or service concerns.
Update room status according to hotel procedures and communicate pertinent information to the Housekeeping Manager.
Inform Maintenance of maintenance needs found in guestrooms or corridors.
Notify management or security of safety hazards, suspicious activity, or emergencies.
Follow hotel emergency, security, safety, and key-control procedures; do not prop open guestroom doors or leave keys unattended.
Keep assigned work areas, corridors, and back-of-house spaces clean, organized, and free of hazards.
Wear the proper uniform and follow M&R standards of appearance and the M&R Employee Handbook.
Move luggage, linens, or supply packages weighing up to 40 lbs.
Perform other duties assigned by management that are consistent with the role.