Front Desk Associate - Full-Time (Syosset, NY)

PM Pediatrics•Syosset, NY

4d•$18 - $25

About The Position

The Front Desk Associate welcomes families and provides a first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires an organized, responsible, and adaptable individual who can multitask and support the mission, vision, values, and culture of PM Pediatric Care. The associate helps ensure patient-facing processes are efficient and accurate, supports patient care quality initiatives, and responds to questions and issues with empathy and active listening. The position manages patient flow, registration, patient account information, incoming documents and correspondence, and opening and closing duties. It requires maintaining confidentiality and HIPAA compliance, communicating with site leadership about complex patient issues, and navigating multiple computer systems. Flexible schedules may be needed based on office needs, and occasional travel to another site may be required within reason.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate Microsoft Office Suite skills.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or calculating change.
Strong time management, organizational, and critical-thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to support timely, complete resolution.
Collaborate and communicate with site leadership to manage complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after a visit.
Monitor and manage patient flow during waiting and registration, including helping families initiate self-registration.
Keep current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while complying with HIPAA.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.