Full time -Room Attendant- Best Western Plus Hacienda Hotel Old Town

WS Management•San Diego, CA

About The Position

The Room Attendant helps provide clean, safe, comfortable, and inviting guest rooms at Best Western Plus Hacienda Hotel Old Town. The role contributes directly to guest satisfaction and supports the hotel’s values and Three P Philosophy (People, Profit & Planet) by preparing and maintaining rooms efficiently, minimizing waste, and preserving hotel assets. Room Attendants are expected to uphold brand cleanliness and presentation standards consistently. The position involves cleaning and servicing guest rooms, responding professionally to guest requests, protecting guest privacy and security, reporting maintenance issues and hazards, and coordinating room-status updates with hotel teams. Employees may work weekends, holidays, or variable shifts according to business needs. Due to the cyclical nature of hospitality, schedules may vary to reflect hotel business needs.

Requirements

Detail-oriented and thorough.
Prioritization and time-management skills.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Ability to follow instructions.
Professional and polite demeanor.
Ability to lift at least 35 pounds.
Ability to remain discreet and respect guest privacy.
Ability to perform consistent work to the highest standards.

Responsibilities

Provide a welcoming presence and respond to guest requests with urgency and positivity.
Demonstrate fairness, kindness, and professionalism while protecting guest privacy and security.
Resolve guest concerns promptly and communicate guest feedback to leadership and appropriate departments.
Clean and service guest rooms according to brand and WS standards, following the ABC Rule (Always Be Cleaning).
Ensure linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality standards.
Restock amenities according to inventory par levels.
Report maintenance issues promptly for timely repair.
Use proper cleaning techniques and handle and label chemicals safely.
Follow room assignment procedures, timing expectations, and checklists.
Keep carts, linen closets, and equipment clean, organized, and fully stocked.
Maintain room presentation standards, including pillows, drapes, lighting, amenities, and temperature.
Follow OSHA, brand, and WS safety guidelines.
Handle master keys and guest belongings securely; report hazards, suspicious behavior, and injuries immediately.
Care for hotel equipment and tools using safe handling practices.
Communicate room-status updates using the required radio or hotel phone system.
Collaborate with Housekeeping Supervisors, Front Desk, and Maintenance teams, and assist fellow associates when needed.
Maintain a positive and respectful work environment and keep employee shared spaces clean.