ROOM ATTENDANT

Texas Western Hospitality Group • Texarkana, TX

13d • Onsite

About The Position

The Room Attendant cleans and services assigned guest rooms and bathrooms in a timely, organized manner according to company and brand procedures and standards. Duties include preparing stay-over and checkout rooms, replenishing guest supplies and linens, keeping equipment and work areas organized, and responding to guest needs. The position also involves reporting room-service delays, maintenance or safety issues, lost-and-found items, and guest concerns to the appropriate supervisor or department. Other duties may be assigned by a supervisor or management.

Responsibilities

• Clean and service assigned guest rooms and bathrooms according to procedures and standards.
• Change sheets, make beds, and vacuum stay-over and checkout rooms.
• Dust guest-room furnishings and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges.
• Clean mirrors and replace light bulbs.
• Notify guest services/front desk when room service is complete so rooms can be sold.
• Report rooms that cannot be serviced within the required time standards to the supervisor.
• Report needed repairs and unsafe conditions to the supervisor.
• Respond to requests from guests, supervisors, and management in a timely and efficient manner.
• Keep the linen cart, supplies, and maid station neat and organized.
• Maintain the security of equipment, keys, and supplies issued each day.
• Report lost-and-found articles to the supervisor.
• Transport trash and waste to the disposal area.
• Replenish drinking glasses, writing supplies, bathroom supplies, and linens.
• Clean rooms according to brand and company minutes-per-room standards.
• Follow team-cleaning and self-inspection procedures.
• Respond promptly and in a friendly manner to guest requests, refer complaints or requests to the appropriate department, and follow up to ensure guest satisfaction.
• Make rollaway beds.
• Maintain a professional appearance and dress, and follow company policies and procedures.
• Perform other duties as assigned by a supervisor or management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed