Room Attendant
Home2 by Hilton (Springwood Hospitality)•Martinsburg, IA
•$16 - $16
About The Position
The Room Attendant is responsible for the cleanliness of guest rooms and arrangement of supplies, while exceeding guest expectations. The role provides high-quality guest service, cleans and prepares vacant and occupied rooms, replenishes supplies, and supports hotel-wide housekeeping and maintenance programs. The position reports to the Executive Housekeeping Manager. This is a part-time position with the ability to become full-time. Weekends and holidays are required. Starting pay is $15.50.
Requirements
- Ability to communicate with guests in English.
- Ability to lift and carry 30 pounds and push and pull 60 pounds.
- Thorough knowledge of emergency procedures.
- Familiarity with the Associate Handbook and adherence to company work rules, procedures, and policies.
- Availability to work weekends and holidays.
Responsibilities
- Provide the highest quality of service to guests at all times.
- Clean vacant dirty rooms to vacant-ready status and occupied dirty rooms to occupied-clean status, including guest-room fixtures, surfaces, furnishings, windows and coverings, floors, carpets, bathrooms, and vanity areas.
- Replenish guest-room supplies, including drinking glasses and writing supplies.
- Assist with the general-clean program by changing blankets, duvets or bedspreads, and mattress pads as required, and completing other checklist items.
- Complete assigned daily room projects, such as thresholds and edging.
- Spot-clean guest-room carpets as part of the carpet-care program.
- Maintain and restock the housekeeping cart daily.
- Report damaged or inoperable room items to Maintenance via work order and report discrepancies to the Housekeeping Manager.
- Help keep other hotel areas clean and orderly, including the associate lounge and locker room, public areas, stairwells, and back-of-house areas.
- Respond promptly to guest requests and inquiries.
- Wear the proper uniform in accordance with appearance standards.
- Know emergency procedures and follow trained cleaning procedures.
- Practice safety and sanitation standards, and immediately report or correct hazardous conditions.
- Follow company work rules, procedures, and policies, including those in the Associate Handbook.
- Perform other duties as assigned that the associate is capable of performing.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
