Room Attendant
About The Position
The Room Attendant helps create positive guest experiences by safely and efficiently cleaning guest rooms and hotel areas in accordance with established cleanliness and hygiene standards. The role includes maintaining room supplies, responding to guest requests, reporting concerns, and coordinating with housekeeping and hotel staff to support guest satisfaction and smooth operations. This is a very physically demanding position involving extended periods of walking, standing, bending, lifting, twisting, and kneeling. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.
Requirements
- Provide high-level customer service.
- Communicate effectively with guests and team members.
- Follow instructions.
- Learn quickly and pay attention to detail.
- Maintain composure when working under pressure.
Nice To Haves
- Prior housekeeping or cleaning experience.
- Prior customer service experience.
Responsibilities
- Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
- Stock and refresh linens, towels, and toiletries in guest rooms, and report deficiencies or damage to the housekeeping supervisor.
- Perform deep cleaning tasks as needed, including shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures.
- Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
- Respond promptly to guest requests and inquiries and provide information or assistance to enhance their stay.
- Report guest concerns, including maintenance issues and housekeeping requests, to the appropriate department.
- Collaborate with room attendants, housekeeping supervisors, and other hotel staff to coordinate housekeeping services.
- Communicate room status, special requests, and guest preferences to colleagues and supervisors.
- Follow safety protocols and procedures to maintain a safe working environment for employees and guests.
- Adhere to health, safety, and environmental regulations and company housekeeping policies and procedures.
- Immediately report safety hazards, accidents, or incidents to the housekeeping supervisor and take appropriate action to mitigate risks.
Benefits
- Employer contribution of up to 80% toward individual health plans.
- Affordable dental and vision insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- 401(k) plan with discretionary yearly match.
- Paid group term life insurance for select positions.
- Short-term disability with 50% shared cost.
- Option to purchase additional employee-paid life insurance.
- Robust paid time off plan.
- Seven paid holidays.
- Earned wage access program.
- Employee Assistance Program (EAP).
- Sober support network and recovery-friendly workplace.
- Employee hotel travel discounts.
- Additional benefits may be available based on property-specific locations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
