Room Attendant

Study Hotels•Chicago, IL

26d•Onsite

About The Position

The Study at University of Chicago is hiring Room Attendants to maintain guest rooms to high standards of cleanliness and presentation and contribute to a comfortable, memorable guest experience. The position handles stayover and departure room services, replenishes guest amenities, responds to guest requests, and reports maintenance needs. It calls for attention to detail, consistency, dependability, and genuine hospitality while working independently and supporting the Housekeeping team. The Study at University of Chicago is a 167-room hotel in Chicago’s Hyde Park neighborhood. The property includes Truth Be Told, a British-inspired tavern, and 4,700 square feet of meeting and event space. Eligible full-time team members are offered medical, dental, vision, life, and disability insurance, paid time off, and paid holidays, and may participate in a 401(k) retirement savings plan and Employee Assistance Program. Pre-employment drug testing and background checks are required. Study Hotels is an Equal Opportunity Employer.

Requirements

Genuine commitment to hospitality, cleanliness, and creating a welcoming environment for guests.
Strong attention to detail and ability to maintain consistent cleanliness and presentation standards.
Ability to work independently and contribute positively to a team-oriented environment.
Ability to communicate effectively with guests and team members and respond professionally to guest requests.
Strong organization and time-management skills, including the ability to complete assigned rooms efficiently in a fast-paced hotel environment.
Ability to work a flexible schedule, including weekends and holidays.
Ability to stand and walk throughout the shift and regularly bend, reach, kneel, push, pull, carry, and perform repetitive motions.
Ability to reach overhead and work in confined spaces for cleaning tasks.
Ability to lift, carry, push, or pull up to 50 pounds.
Ability to complete required pre-employment drug testing and background checks.

Nice To Haves

Previous hotel housekeeping or professional cleaning experience.

Responsibilities

Clean and prepare guest rooms according to the hotel’s cleanliness, presentation, and service standards.
Complete departure rooms, stayover service, and other assigned guest room cleaning within productivity and quality standards.
Strip and make beds, replace linens and duvet covers, and present beds neatly.
Clean and sanitize bathrooms using appropriate products and equipment.
Dust and clean furniture and other guest room surfaces.
Vacuum rooms, clean flooring, and empty and replace waste and recycling containers.
Replenish towels, bathroom amenities, guest supplies, and other room items according to established standards.
Clean and organize kitchen areas and amenities in guest suites, including operating the dishwasher and replenishing items to par levels.
Respond promptly and courteously to guest requests for towels, amenities, and housekeeping service.
Identify and report maintenance concerns, damaged items, or other room conditions to Engineering or Housekeeping leadership.
Protect guest privacy and maintain the confidentiality and security of room assignments, guest information, keys, and occupied rooms.
Follow room-entry procedures and ensure doors remain secured when servicing occupied rooms.
Keep housekeeping carts, supplies, equipment, and assigned work areas clean, organized, and safe.
Coordinate with Housekeeping, Guest Services, Engineering, and other hotel departments to support guest requests and room readiness.
Assist fellow team members and other Housekeeping areas as needed.
Follow company safety, security, sanitation, and lost-and-found procedures.