Room Attendant - [YR] Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

About The Position

The Room Attendant cleans guest rooms and other assigned areas to ensure guests experience clean accommodations and to maintain high standards for cleanliness and appearance. The role performs a variety of housekeeping duties to support guest satisfaction in a manner consistent with The Dollywood Company’s mission, values, and operating philosophies. The successful candidate reflects the company’s Lead with Love culture and is patient, kind, humble, respectful, selfless, forgiving, honest, and committed.

Requirements

Must be at least 18 years of age.
Must successfully pass a background check and drug screen.
Must be able to safely operate company vehicles according to company policy, with a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Must make a friendly impression when speaking or corresponding with guests, vendors, and employees.
Must be self-motivated and disciplined, prioritize and complete assignments on time, and maintain confidentiality and sound judgment regarding privileged information.
Must maintain a professional appearance and good personal hygiene and be productive in a fast-paced environment.
Must maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Must be sensitive to guest needs and empowered to address them within company guidelines.
Must demonstrate effective communication, problem-solving, conflict-management, and interpersonal skills, and communicate with guests and hosts using approved methods.
Must adapt to changing priorities and collaborate with cross-functional teams.
Must comprehend instructions, retain information, and perform basic arithmetic accurately.
Must reflect Dollywood’s image through friendliness, care, pride in work, commitment to continuous improvement, and cooperation with coworkers.
Must be able to meet the physical demands of the role, including occasional to frequent lifting of up to 50 pounds; sitting, standing, or walking for up to 13 hours; repetitive movements; working indoors and outdoors in varying weather, including extreme cold and heat; and stooping, bending, pulling, pushing, and walking on uneven ground.
Must have strong cognitive and sensory abilities, including critical thinking, problem-solving, attention to detail, information processing and retention, and effective communication.

Nice To Haves

Previous experience in a hospitality environment is strongly preferred.

Responsibilities

Clean and supply assigned guest rooms and other areas according to standards.
Maintain a clean and neat workspace.
Replace guest room amenities and linens as necessary.
Report maintenance issues to the room inspector.
Keep the housekeeping cart appropriately stocked and clean.
Assist with special projects when assigned.
Report and deliver lost-and-found items to the Housekeeping Office.
Assist guests in a friendly, genuine, and courteous manner.
Complete deep cleans of guest rooms when assigned.
Change vacuum bags and filters regularly and report damage to maintenance.
Help maintain cleanliness in public areas and back-of-house areas.
Work assigned schedules, including required overtime, evenings, weekends, and holidays.
Support a safe and secure environment for hosts and guests, and cooperate with coworkers as part of a team.