In-Room Dining Dispatcher & Cashier - [YR] Dollywood's HeartSong Lodge & Resort - Part Time Year Round

The Dollywood Company•Pigeon Forge, TN

6h•Onsite

About The Position

The In-Room Dining Dispatcher & Cashier provides an excellent guest experience by following service standards and supporting a positive work environment for fellow hosts and vendors. The role takes guests’ in-room dining orders, communicates them to servers, and helps expedite service. It also performs control- and revenue-related paperwork in accordance with Dollywood Company’s mission, values, operating philosophies, and standards. The position checks daily forecasts with the manager; packages and presents food and beverages to standard; inspects cleanliness and supply levels; requisitions food and supplies through the lead or sous chef; and maintains a sanitary environment that complies with local and federal health codes. It uses the POS system and processes cash, credit-card, and room-charge transactions as directed. Duties also include answering phones within three rings, taking guest orders, sharing specials and approximate delivery times, suggesting upsells, preparing checks, maintaining menu and wine-list knowledge, distributing hotel reports, charging amenities and coffee orders according to SOP, and communicating amenity issues to the manager or concierge. The role attends lineups, meetings, and training, follows service and liability standards, assists restaurant operations and servers with tray setup and breakdown as available, and performs other assigned duties. Management may change or add duties at any time. This part-time, year-round position requires a high school diploma or GED, the ability to obtain food and alcoholic-beverage server certification, and a minimum age of 21. Offers are contingent on satisfactory completion of onboarding, including background and pre-employment drug screenings. Basic computer knowledge and usage are preferred. The role requires strong guest-service, communication, teamwork, organization, problem-solving, and interpersonal skills, along with dependability, flexibility, discretion, and the ability to work productively in a fast-paced environment. Physical demands may include occasional to frequent lifting of up to 50 pounds; sitting, standing, or walking for up to 13 hours; travel across property terrain, stairs, and uneven surfaces; repetitive movements; and indoor or outdoor work in extreme heat or cold.

Requirements

High school diploma or General Education Degree (GED).
Must be able to obtain food and alcoholic-beverage server certification.
Must be at least 21 years old.
Must complete onboarding satisfactorily, including background screening and pre-employment drug screening.
Must demonstrate the Dollywood Company’s Lead with Love qualities: patience, kindness, humility, respect, selflessness, forgiveness, honesty, and commitment.
Must make a friendly impression with guests, vendors, and employees and reflect Dollywood’s image through genuine care and pride in work.
Must be self-motivated, disciplined, dependable, and able to prioritize and complete assignments on time.
Must maintain confidentiality and use sound judgment with privileged information.
Must be committed to continuous improvement and maintain a professional appearance and good personal hygiene.
Must cooperate with and help coworkers to support a team environment.
Must be productive in a fast-paced environment and flexible with assigned schedules, including required overtime, evenings, weekends, and holidays.
Must be sensitive to guest needs and empowered to act within company guidelines.
Must have effective communication, problem-solving, conflict-management, and interpersonal skills, and communicate with guests and hosts using approved methods.
Must comprehend instructions and retain information.
Must perform duties consistently with creating a safe and secure environment for hosts and guests.
Must adapt to frequent changes in priorities.
Must add, subtract, multiply, and divide accurately.
Must be able to meet the physical demands of the job, including lifting up to 50 pounds, prolonged or intermittent sitting, standing, or walking for shifts up to 13 hours, repetitive movements, and work indoors or outdoors in varying weather conditions, including extreme heat and cold.
Must be able to travel to various areas of the property, including terrain with stairs and uneven surfaces.
Must have cognitive skills to think critically, solve problems, process and retain information, attend to detail, and communicate effectively.

Nice To Haves

Basic computer knowledge and usage.

Responsibilities

Check with the manager for the daily forecast.
Package and present food and beverage items to standard.
Inspect the location for cleanliness and adequate supply levels.
Order or requisition food and supplies through the lead or sous chef.
Maintain a clean and sanitary environment in compliance with local and federal health codes.
Use the POS system accurately and handle cash, credit-card, and room-charge transactions as directed.
Participate in daily lineups and follow service standards and current training during service.
Assist with restaurant duties as needed.
Answer phones within three rings and take guests’ orders, using guests’ last names at least three times during the interaction.
Suggest or upsell items and inform guests about restaurant specials.
Provide guests with approximate order delivery times and prepare payment of checks.
Maintain knowledge of food menus, wine lists, and daily specials; know and follow liability laws.
Print and distribute hotel reports.
Charge amenities and coffee orders according to SOP.
Attend designated staff meetings and training sessions.
Assist servers with tray setup and breakdown when available.
Communicate amenity issues to the manager or concierge when necessary.
Complete other assigned duties.