Barista - [YR] Dollywood's HeartSong Lodge & Resort - Part Time Year Round

The Dollywood Company•Pigeon Forge, TN

About The Position

The Barista provides guests with quality food, beverages, and products through proper steps of service while maintaining a positive work environment for fellow hosts and vendors. The role takes and delivers accurate food and drink orders. Baristas welcome customers, determine their needs, explain the coffee menu, and answer questions. They prepare and sell hot and cold beverages, including coffee and espresso drinks, using prescribed recipes and techniques; sell prepared food items and heat them with proper equipment when needed; and stock and present food and beverage items to standards. They also requisition supplies through the Lead or Sous Chef, maintain a clean and sanitary work area in compliance with health codes, accurately use the POS and handle credit card transactions as directed, participate in upselling and daily lineups, and follow service standards and current training. The position requires a friendly, professional, dependable, and flexible approach in a fast-paced service environment. Schedules may include overtime, evenings, weekends, and holidays. Physical duties may include lifting up to 50 pounds, sitting, standing, or walking for shifts of up to 13 hours, repetitive movements, and working in varying weather conditions, including extreme cold and heat.

Requirements

Must be at least 16 years old.
Requires thorough knowledge of a specialized or technical field.
High school diploma and a minimum of one year of job-related experience.
Must be able to obtain food handler certification.
Must be able to safely operate company vehicles according to company policy and have a valid driver's license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Employment offers are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening.
Able to make a friendly impression when communicating with guests, vendors, and employees.
Self-motivated and disciplined; able to prioritize and complete assignments on time.
Able to maintain confidentiality and exercise judgment regarding privileged information.
Must maintain a professional appearance and good personal hygiene.
Able to work productively in a fast-paced environment and maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Sensitive to guest needs and empowered to address them within company guidelines.
Able to use effective communication, problem-solving, conflict-management, and interpersonal skills, and communicate with guests and hosts using approved methods.
Able to collaborate with cross-functional teams, comprehend instructions, retain information, and adapt to frequent changes in priorities.
Must demonstrate the Dollywood Company’s Lead with Love qualities and reflect its image by being friendly, caring, and taking pride in work.
Committed to continuous improvement and supporting a cooperative team environment.
Able to add, subtract, multiply, and divide accurately.
May need to compile objective and measurable data and produce reports.
May need operating knowledge of manufacturing or computer equipment, or broad knowledge in clerical or service areas.
Able to meet the physical demands of the job, including occasional to frequent lifting of up to 50 pounds, intermittent to prolonged sitting, standing, or walking for shifts up to 13 hours, repetitive movements, and work in varying weather conditions including extreme cold and heat.

Responsibilities

Welcome customers promptly with a professional and friendly attitude.
Determine customer needs, explain the coffee drink menu, and answer questions.
Prepare and sell hot and cold beverages, including coffee and espresso drinks, following prescribed recipes and preparation techniques.
Sell prepared food items and use proper equipment to heat items when necessary.
Stock and present food and beverage items to standard.
Order or requisition food and supplies through the Lead or Sous Chef.
Maintain a clean and sanitary environment in compliance with local and federal health codes.
Use the POS accurately and handle credit card transactions as directed.
Participate in upselling strategies as directed by management.
Participate in daily lineups.
Practice service standards and current training throughout service.
Support a safe and secure environment for hosts and guests and cooperate with coworkers in a team environment.