Public Space Attendant - [YR] Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The Dollywood Company • Pigeon Forge, TN

3d • Onsite

About The Position

The Public Space Attendant maintains a professional, positive, and upbeat attitude while engaging with guests professionally and ensuring the cleanliness of public areas, including restrooms, corridors, the lobby, and resort offices. The work is performed consistently with the mission, values, and operating philosophies of The Dollywood Company.

The role involves replenishing supplies, regularly inspecting and cleaning public spaces, and using provided equipment and cleaning solutions. The attendant also assists guests and other staff members as needed. Management may change or add duties at any time.

Requirements

• Must be at least 18 years of age.
• Able to make a friendly impression when speaking or corresponding with guests, vendors, and other employees.
• Self-motivated and disciplined; able to prioritize and complete assignments on time.
• Maintain strict confidentiality and exercise judgment regarding privileged information.
• Maintain a professional appearance and good personal hygiene.
• Able to be productive in a fast-paced environment.
• Maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
• Be sensitive to guest needs and act to meet them within company guidelines.
• Use effective communication, problem-solving, conflict-management, and interpersonal skills.
• Communicate effectively with guests and hosts using approved methods.
• Collaborate with cross-functional teams and support shared goals through open communication and mutual support.
• Comprehend instructions and retain information.
• Perform duties consistently with creating a safe and secure environment for hosts and guests.
• Adapt to frequent changes in priorities.
• Display and live out the company's Lead with Love qualities: patience, kindness, humility, respect, selflessness, forgiveness, honesty, and commitment.
• Reflect Dollywood's image by being genuinely friendly and caring and taking pride in work.
• Commit to continuous improvement and support a cooperative team environment.
• Add, subtract, multiply, and divide accurately.
• Properly use small hand tools, equipment, and a variety of cleaning solutions.
• Complete the onboarding process, including satisfactory background screening and pre-employment drug screening.
• Meet physical demands that may include occasional to frequent lifting of up to 50 pounds, prolonged standing or walking, travel across varied terrain and stairs, repetitive movements, working indoors and outdoors in varying weather including extreme heat and cold, stooping, bending, pushing, and pulling.

Nice To Haves

• Basic computer knowledge and usage preferred.

Responsibilities

• Maintain supply levels in public areas, including soap, toilet paper, and tissues.
• Clean and maintain public restrooms, checking them at least twice each hour.
• Conduct routine cleanliness checks of all public areas.
• Dust and clean décor items, tables, lamps, and ledges in public areas and corridors.
• Clean windows, glass, doors, and elevators in public areas.
• Use supplied tools to maintain elevator tracks, carpets and rugs, tile and hardwood floors, sidewalks, railings, and the parking lot.
• Perform public-area cleaning tasks, including vacuuming, sweeping, mopping, dusting, and collecting garbage.
• Assist guests and other staff members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed