Public Space Attendant - [YR] Dollywood's HeartSong Lodge & Resort - Full Time Year Round

All Career • Pigeon Forge, TN

2d • Onsite

About The Position

The Public Space Attendant maintains a professional, positive, and upbeat attitude while engaging with guests and ensuring the cleanliness of public areas, including restrooms, corridors, the lobby, and resort offices. The work is performed in a manner consistent with The Dollywood Company’s mission, values, and operating philosophies.

The attendant maintains supply levels, cleans and checks public restrooms at least twice each hour, and routinely checks public spaces for cleanliness. Duties include dusting décor and furnishings; cleaning windows, glass, doors, and elevators; caring for floors, carpets, sidewalks, railings, and the parking lot; and completing routine cleaning such as vacuuming, sweeping, mopping, dusting, and collecting garbage. The attendant also assists guests and coworkers as needed. Management may change or add duties at any time.

Employment offers are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening.

Requirements

• Must be at least 18 years of age.
• Make a friendly impression when communicating with guests, vendors, and coworkers.
• Be self-motivated, disciplined, and able to prioritize and complete assignments on time.
• Maintain confidentiality and exercise judgment regarding privileged information.
• Maintain a professional appearance and good personal hygiene.
• Be productive in a fast-paced environment and maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
• Be sensitive to guest needs and empowered to address them within company guidelines.
• Use effective communication, problem-solving, conflict-management, and interpersonal skills.
• Communicate effectively with guests and hosts using approved methods.
• Collaborate with cross-functional teams and support shared goals.
• Comprehend instructions and retain information.
• Perform duties in a way that supports a safe and secure environment for hosts and guests.
• Adapt to frequent changes in priorities.
• Display and embody the Dollywood Company’s Lead with Love qualities: patience, kindness, humility, respect, selflessness, forgiveness, honesty, and commitment.
• Reflect Dollywood’s image by being genuinely friendly and caring and taking pride in work.
• Commit to continuous improvement and support a cooperative team environment.
• Add, subtract, multiply, and divide accurately.
• Properly use small hand tools, equipment, and a variety of cleaning solutions.
• Lift and carry up to 50 pounds occasionally to frequently, following company safety guidelines.
• Be able to sit, stand, and/or walk intermittently to for prolonged periods, for up to 13 hours per shift, and travel around property over varied terrain, stairs, and uneven surfaces.
• Perform repetitive movements and tasks, including repeated use of hands, arms, or other body parts.
• Work indoors and outdoors in varying weather, including extreme cold and heat.
• Meet physical demands including stooping, bending, manual dexterity, walking on uneven ground, pulling, and pushing.
• Have cognitive and sensory abilities to think critically, solve problems, process and retain information, attend to detail, and communicate effectively.

Nice To Haves

• Basic computer knowledge and usage.

Responsibilities

• Maintain supply levels in public areas, including soap, toilet paper, and tissues.
• Clean public restrooms and check them at least twice each hour.
• Conduct routine cleanliness checks of all public areas.
• Dust and clean décor items, tables, lamps, and ledges in public areas and corridors.
• Clean windows, glass, doors, and elevators in public areas.
• Maintain elevator tracks, carpets and rugs, tile and hardwood floors, sidewalks, railings, and the parking lot using supplied tools and equipment.
• Vacuum, sweep, mop, dust, and collect garbage in public areas.
• Assist guests and other staff members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed