Room Attendant

Hampton Inn Nashua • Nashua, NH

26d

About The Position

The Room Attendant is responsible for contributing to a positive guest experience through the safe and efficient operation of the housekeeping department. The role includes cleaning guest rooms and hotel areas while meeting established standards for cleanliness, hygiene, and guest satisfaction.

Room Attendants work with guests and hotel colleagues to deliver courteous service, respond to requests, communicate room status and concerns, and follow housekeeping procedures, safety protocols, and applicable health, safety, and environmental regulations. The job is physically demanding and involves extended periods of walking, standing, bending, lifting, twisting, and kneeling. Reasonable accommodations may be made to enable eligible individuals to perform essential functions.

Requirements

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail.
• Maintain composure when working under pressure.
• Prior housekeeping or cleaning experience is preferred.
• Prior customer service experience is preferred.

Nice To Haves

• Prior housekeeping or cleaning experience.
• Prior customer service experience.

Responsibilities

• Clean and maintain guest rooms and suites to established cleanliness and hygiene standards, including making beds, vacuuming, dusting, and replenishing amenities.
• Stock and refresh linens, towels, and toiletries, and report deficiencies or damage to the housekeeping supervisor.
• Perform deep-cleaning tasks as needed, including shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures.
• Greet guests courteously while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries and provide information or assistance to enhance their stay.
• Report guest-raised concerns, including maintenance issues and housekeeping requests, to the appropriate department.
• Collaborate with room attendants, housekeeping supervisors, and other hotel staff to coordinate housekeeping services.
• Communicate room status, special requests, guest preferences, and other important information to colleagues and supervisors.
• Follow safety protocols and procedures to help maintain a safe working environment.
• Comply with health, safety, and environmental regulations and company policies and procedures for housekeeping operations.
• Report safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• PTO plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.
• Additional benefits may be available depending on property location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed