Room Attendant

Olshan Properties • Columbus, OH

24d • Onsite

About The Position

The Room Attendant cleans and stocks assigned guest rooms, providing professional and courteous service while maintaining Marriott and Olshan cleanliness standards. The role includes cleaning guest rooms and bathrooms, handling guest requests, keeping housekeeping carts supplied and organized, and reporting room defects or unusual situations to leadership. The attendant follows established procedures for lost and found items, room-status reporting, guest belongings, and safe use of cleaning chemicals. The position may also assist in other housekeeping areas and perform additional duties as assigned.

The work requires maintaining productivity and quality within assigned timeframes, following hotel rules and standards, and maintaining regular attendance. Schedules may vary to meet hotel business needs. Duties may be performed with or without reasonable accommodations.

Requirements

• Possess basic knowledge of cleaning chemicals and their proper use, and be able to learn and apply hazardous-chemical training standards during the new-hire probationary period.
• Know how to use various cleaning tools.
• React quickly and decisively to emergencies and requests, and remain calm in emergencies.
• Walk, stoop, bend at the knees and waist, and reach above the shoulder for extended periods.
• Push or pull a wheeled cart weighing up to 150 lbs.
• Grasp, lift, and/or carry goods weighing up to 50 lbs.
• Maintain a flexible schedule to meet hotel and guest needs.
• Read, write, and communicate effectively; have basic English comprehension sufficient to understand safety labels and instructions.
• Visually read manufacturer instructions and correspondence and inspect rooms.
• Perform duties in closed and confined spaces and in conditions that may be hot, wet, and noisy.
• Work under time constraints and deadlines and complete assigned credits while maintaining quantity and quality of work.
• Use finger and hand movements for extended periods, including dexterity to manipulate switches and writing instruments.
• Direct guests to their destinations and maintain guest safety and privacy.
• Keep passwords safe and protect employer privacy and data.
• Education or experience sufficient to meet the required job knowledge, skills, and abilities.
• Maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.

Nice To Haves

• High school graduation preferred.
• Previous hotel experience preferred.
• Bilingual ability preferred.

Responsibilities

• Clean assigned guest rooms daily in a timely manner to Marriott standards, including guest-room and bathroom areas and applicable kitchen areas.
• Use cleaning chemicals safely and consistently, and handle guest belongings in stayover rooms and lost-and-found items in checked-out rooms according to procedures.
• Respond to guest requests, such as providing extra towels or blankets.
• Complete daily cleaning projects as directed, including deep cleaning and VIP rooms.
• Stock and organize the room-attendant cart with supplies and clean linen; notify floor supervisors or housemen when equipment or amenities are depleted.
• Inspect rooms after cleaning, vacuum thoroughly, update room status as “Vacant Cleaned” or “Occupied cleaned,” and indicate applicable “do not disturb” signage.
• Report mechanical, structural, electrical, linen, and curtain defects to a supervisor or Engineering.
• Strip and remake beds, change linens, and rotate mattresses quarterly in assigned rooms.
• Dust furniture, pictures, mirrors, headboards, light fixtures, lampshades, drawers, televisions, window ledges, and air-conditioning units and filters.
• Empty trash cans, run the dishwasher, and empty sinks full of dishes where kitchen duties apply.
• Replenish soaps and shampoo as needed.
• Sign out the master sectional key, retrieve and stock the housekeeping cart, and take it to the assigned floor.
• Bring lost-and-found items to the designated leader for logging and storage.
• Immediately report unusual situations in guest suites, including unreported pets, parties, unusually dirty suites, or discrepancies between expected and actual room occupancy status.
• Assist in other housekeeping areas as needed or as directed by the Housekeeping Supervisor or Assistant.
• Perform other duties as assigned.
• Maintain regular attendance, comply with Olshan Properties and Marriott rules and standards, and protect employer privacy and data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED