Room Attendant

Choice Hotels International•Bloomington, MN

29d•Onsite

About The Position

The Room Attendant ensures guest satisfaction by providing clean, comfortable, and safe guest rooms at the Radisson Blu Mall of America. The position is part of the Housekeeping team and delivers the Radisson experience through genuine hospitality, teamwork, and service that meets or exceeds guest expectations. The hotel has 500 guest rooms and is connected to the Mall of America. The role involves cleaning and preparing guest rooms and suites, maintaining cleaning protocols and supply areas, responding to guest requests and complaints, and reporting maintenance or other room issues to a supervisor. The position may require shifts or duties to change in response to business needs. The hotel operates seven days a week, 24 hours a day, and associates are expected to maintain a hospitable service atmosphere. The stated hourly wage is $18.32.

Requirements

At least one year of hospitality housekeeping experience is ideal.
Ability to follow instructions and communicate effectively.
Ability to work independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Ability to clean multiple room types and meet the daily cleaning quota.
Willingness to work a flexible schedule, including weekends and holidays.
Ability to adhere to hotel policies and procedures.
Ability to perform repetitive hand and arm movements.
Ability to lift up to 50 pounds.
Ability to push or pull up to 100 pounds.
Ability to squat, bend, kneel, and twist.
Ability to stand for long periods.
Pre-employment drug testing and background checks are required; employment is conditional on satisfactory background check and E-Verify completion and verification of identity and legal authorization to work in the United States.

Responsibilities

Provide genuine hospitality and service that creates guest satisfaction and exceeds expectations.
Clean assigned guest rooms and suites according to brand standards, including making beds, vacuuming, dusting, arranging furniture when needed, and cleaning bathrooms.
Maintain cleaning protocols.
Empty trash containers and replace liners.
Restock guest room supplies, including soap, towels, amenities, and paper items.
Remove and appropriately dispose of guest room trays, glassware, and silverware.
Clean and vacuum exterior entry areas and hallways.
Keep linen closets and supply areas clean and organized.
Attend promptly to guest laundry and dry-cleaning orders.
Promptly notify a supervisor of special guest room or suite issues, including maintenance needs.
Handle guest complaints or requests promptly and refer them to a supervisor when unable to resolve them.
Secure rooms and suites upon leaving.
Listen and respond empathetically to guest problems, find solutions, and follow through.
Use personal responsibility, attention, and teamwork when providing guest service.
Use judgment to address guest dissatisfaction and apply the 100% Guest Satisfaction approach when appropriate.
Perform other duties required by management to provide guest satisfaction and genuine hospitality.

Benefits

Employee discounts on thousands of hotels.
Complimentary meal in the associate cafeteria during shifts.
Free parking.
Paid sick time under Minnesota Earned Sick and Safe Time.
Full-time employees receive a benefits package including health, dental, vision, short- and long-term disability, and other benefits, starting the first of the month following 30 days of service.
Employer-paid HSA contribution, starting the first of the month following 30 days of service.
401(k) retirement plan, starting the first of the month following 30 days of service.
Paid vacation and sick time after 90 days.
Eight paid holidays after 90 days.
Paid bereavement after 90 days.
Paid floating holidays after one year.