Room Attendant

Courtyard•Duluth, GA

26d•Onsite

About The Position

The Room Attendant provides efficient, courteous, and professional guest service in keeping with LBA standards of friendly hospitality. The role is responsible for cleaning guest rooms and organizing and using housekeeping supplies. The associate cleans vacant rooms to guest-ready status and returns occupied rooms to a clean status within specified time and accuracy constraints, following brand standards and LBA procedures. The position also supports the cleanliness of other hotel areas, responds to guest needs, and follows safety, security, grooming, and uniform standards. This role requires a physical presence at the hotel and is not suitable for remote work.

Requirements

High school diploma or equivalent.
Honesty and trustworthiness; must pass appropriate security clearances.
Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Ability to stand for eight hours and to bend, stretch, reach, crawl, kneel, and walk for extended periods.
Ability to see, hear, and communicate with associates and guests.
Ability to work independently without direct supervision and as a team member.
Ability to multitask, remain service-oriented, comply with standards, and exercise discretion to protect guest privacy.
Knowledge of guestroom cleaning procedures, safety and security measures, and housekeeping materials, supplies, and equipment.
Ability to maintain designated minutes per room and follow systematic cleaning procedures.
Ability to learn and use computer systems needed for daily work.

Nice To Haves

Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities.

Responsibilities

Clean vacant dirty guest rooms so they are ready for guests and return occupied dirty rooms to occupied clean status within specified time and accuracy constraints.
Follow housekeeping cleaning procedures, training checklists, and applicable brand standards.
Handle and organize linens, terry, supplies, and housekeeping equipment with attention to sanitation and cost controls.
Maintain a crisp, clean, professional appearance and comply with grooming and uniform standards.
Assist in maintaining clean and orderly associate breakrooms, restrooms, public areas, stairwells, and back-of-house areas.
Respond promptly to guest requests and inquiries, maintaining a professional and hospitable attitude.
Know emergency procedures and observe guest and associate safety and security requirements.
Immediately report or correct observed hazardous conditions and report discrepancies to the immediate supervisor.
Communicate professionally with guests and coworkers, including through messages and communication log books.
Use necessary computer systems, including Quore and Hotel Effectiveness, to perform daily tasks.
Perform other duties as assigned that the associate is capable of performing.