Room Attendant (Part-Time)

Fortune Bay Resort Casino•Tower, MN
•$15 - $17

About The Position

The Room Attendant, within Resort Housekeeping, cleans assigned guest rooms to meet the Resort’s established standards of cleanliness. The role includes reporting deficiencies, responding to guest requests and complaints, and maintaining the confidentiality and security of guest rooms. The position is non-exempt and requires a compact/gaming license. The Room Attendant uses appropriate cleaning chemicals in accordance with OSHA regulations and Resort requirements; cleans vacated rooms and stay-over rooms after 9:30 a.m.; transports and secures a supply cart; and thoroughly cleans room areas according to the Policies and Procedure book. The attendant maintains cleaning equipment, reports repair needs, protects room security, reports damage and maintenance problems, and follows procedures for guest complaints. The role also includes maintaining a lost-and-found log, securing guest items in locked storage, and notifying the Housekeeping Manager about found items. The position requires good overall physical and mental health and the ability to work in a fast-paced environment. Work schedules are either Thursday through Sunday or Friday through Sunday, from 8:00 a.m. to 4:00 p.m. The Bois Forte Band gives hiring, promotion, and transfer preference to qualified Native Americans, including Bois Forte Band members, members of other federally recognized tribes, and status Natives born in Canada.

Requirements

  • Knowledge of all aspects of cleaning.
  • Efficiency and productivity in performing cleaning tasks.
  • Dependability, reliability, and accountability.
  • Ability to stand, sit, and walk for extended periods.
  • Ability to lift up to 20 pounds.
  • Ability to climb ladders and work in tight spaces.
  • Ability to perform repetitive motions while cleaning and folding.
  • Ability to crouch, crawl, and kneel.
  • Ability to tolerate various scents, noises, and bright lights.
  • Overall good physical and mental health and ability to work in a fast-paced environment.

Nice To Haves

  • Ability to perform tasks without supervision.
  • Flexibility and willingness to work as necessary.
  • Ability to contribute as a team player and assist in other housekeeping areas.
  • Ability to manage time well.

Responsibilities

  • Use the correct cleaning chemical for designated surfaces in accordance with OSHA regulations and Resort requirements.
  • Clean vacated guest rooms and stay-over rooms after 9:30 a.m.
  • Transport a cart containing cleaning supplies, amenities, and linens to assigned rooms and position it securely.
  • Thoroughly clean all room areas according to the Policies and Procedure book.
  • Keep cleaning equipment and tools in good working condition and report when repair parts are needed.
  • Ensure the security of assigned guest rooms.
  • Handle guest complaints according to procedure to ensure guest satisfaction.
  • Report damage or maintenance problems to the Manager or Room Inspector.
  • Maintain a lost-and-found log, secure guest items in locked storage or a closet, and notify the Housekeeping Manager of lost-and-found items.
  • Maintain a comfortable, clean, and safe environment.
  • Maintain a neat appearance and wear the uniform.
  • Perform other duties as assigned.
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