JW Marriott Room Attendant

AHC Hospitality•Grand Rapids, MI

6d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences that delight guests. This role is crucial in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner, while also meeting all service standards for a 4-diamond property, budgetary goals, and maintaining positive interdepartmental relations.

Requirements

Must be reliable; willing to work weekends and holidays
Must be able to complete 12-16 vacant dirty room with-in 8 hour shift
Must be able to clean 12-16 showers
Must be able to clean 12-16 tubs
Must be able to clean 12-16 toilets
Must be able to clean 12-24 beds
Able to use different types of chemicals
Requires the ability to work independently and follow directions as assigned by supervisors
Must be able to complete standards according to established procedures
Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
Must keep cart clear of unapproved items to avoid damage

Nice To Haves

High school diploma or equivalent preferred
Related experience is preferred

Responsibilities

Clean all areas of the guest room as determined by the 44 step training outline
Clean checkouts at a 36 minute per room pace
Clean stayovers at a 25 minute per room pace
Deliver all guest requests within 15 minutes
Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
Report maintenance issues in rooms to AYS and floor supervisor
Communicate effectively with floor supervisors and housemen on needs and progress
Perform any other tasks as assigned by the floor supervisor