Room Attendant

Highgate Hotels • Rochester, NY

26d • Onsite

About The Position

The Room Attendant maintains clean and attractive guest rooms while providing attentive, courteous, and efficient service to guests. The role is with Highgate Hotels at Homewood Suites Rochester in Rochester, New York.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Able to stand for the entire shift.
• Able to communicate effectively both verbally and in writing with employees at all levels and with guests in an attentive, friendly, courteous, and service-oriented manner.
• Weekend availability on Saturday and Sunday is required.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

• Thoroughly clean guest rooms according to standards.
• Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for the housekeeping cart.
• Remove trash and dirty linen from guest rooms and hallways.
• Keep hallways, public areas, and closets clean, neat, and vacuumed.
• Restock the housekeeping cleaning cart for the next day's use.
• Replenish chemical bottles.
• Report missing room items, such as irons, ironing boards, and hair dryers, to the Housekeeping Supervisor or Manager.
• Immediately report maintenance repairs to the Housekeeping Supervisor or Manager.
• Handle items for Lost and Found according to standards.
• Ensure overall guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED