ROOM ATTENDANT

TEXAS WESTERN MANAGEMENT PARTNERS•Fort Worth, TX

27d

About The Position

The Room Attendant cleans and services assigned guest rooms and bathrooms in a timely, organized manner according to company and brand procedures and standards. Duties include changing sheets, making beds, vacuuming stay-over and check-out rooms, dusting guest-room surfaces and fixtures, cleaning mirrors, replacing light bulbs, transporting waste, and replenishing guest supplies and linens. The attendant follows team-cleaning and self-inspection procedures and works to the applicable minutes-per-room standard. The role also involves responding promptly and courteously to guest requests, reporting service issues and repair or safety concerns, and following up to ensure guest satisfaction. The attendant keeps carts and the maid station organized, maintains the security of issued equipment, keys, and supplies, reports lost-and-found items, and maintains a professional appearance while following company policies and procedures. Other duties may be assigned by a supervisor or management.

Responsibilities

Clean and service assigned guest rooms and bathrooms according to procedures, brand standards, and time standards.
Change sheets, make beds, and vacuum stay-over and check-out guest rooms.
Dust guest-room tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges; clean mirrors.
Notify guest services/front desk when rooms are ready to be sold.
Report rooms that cannot be serviced within the applicable time standards to a supervisor.
Report needed repairs and unsafe conditions to a supervisor.
Respond promptly and efficiently to requests from guests, supervisors, and management.
Keep the linen cart, supplies, and maid station neat and organized.
Maintain the security of equipment, keys, and supplies issued each day.
Report lost-and-found articles to a supervisor.
Replace light bulbs and transport trash and waste to the disposal area.
Replenish drinking glasses, writing supplies, bathroom supplies, and linens.
Follow team-cleaning and self-inspection procedures and the applicable minutes-per-room standard.
Respond to guest requests in a friendly manner, report complaints or requests to the appropriate department, and follow up to ensure guest satisfaction.
Make rollaway beds.
Maintain a professional appearance and follow company policies and procedures.
Perform other duties as assigned by a supervisor or management.