Room Attendant | Kimpton Monaco Hotel Philadelphia

Kimpton Hotels & Restaurants•Philadelphia, PA

9d•Onsite

About The Position

As a Room Attendant at Kimpton Monaco Hotel Philadelphia, you will clean guest rooms and common areas while providing outstanding service to guests. You will act as an advocate for the hotel, create highly personal experiences, and develop relationships with guests that encourage them to return. The role also involves maintaining guest-room standards, safeguarding hotel property and guest security, and responding to requests from the Housekeeping management team.

Requirements

One year of experience in customer service or a similar role.
Excellent problem-solving ability and intuition.
Genuine care for the safety and security of guests.

Nice To Haves

High school diploma or General Education Degree (GED) is preferred.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Replace bed linens, replenish guest-room supplies, empty wastebaskets, and rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linens and amenities according to the guest-room legend.
Arrange rooms uniformly as determined by the Executive Housekeeper, and ensure the door is closed and the room is locked.
Report damage, hazards, needed repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, and log the date, location, description, and finder’s name.
Clean corridors and service areas and respond to projects or requests from the Housekeeping management team.
Safeguard the pass key and turn it in at the end of each shift or according to hotel guidelines.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Report unusual circumstances, such as a stay-over room with no luggage, no-service requests, sleep-outs, or guests smoking in rooms, to the on-duty supervisor or manager.
Perform other duties as directed, developed, or assigned.