Room Attendant | Kimpton Monaco Hotel Philadelphia
About The Position
As a Room Attendant at Kimpton Monaco Hotel Philadelphia, you will clean guest rooms, corridors, and common areas while providing outstanding guest service. You will represent the hotel, create personal experiences, and build relationships with guests. The role includes following hotel procedures, maintaining room presentation and supplies, reporting issues and unusual circumstances, handling lost and found items, and securing the pass key. You will also prepare housekeeping carts and linen closets for the next day and complete other duties assigned by the Housekeeping management team.
Requirements
- One year of experience in customer service or a similar role.
- Excellent problem-solving skills and intuition.
- Genuine concern for guest safety and security.
Nice To Haves
- High school diploma or General Education Degree (GED) preferred.
Responsibilities
- Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
- Replace bed linens, replenish guest room supplies, and empty wastebaskets.
- Rearrange furnishings, drapes, and room accessories.
- Provide linens and amenities to guests in accordance with the guest room legend.
- Arrange rooms uniformly as determined by the Executive Housekeeper and ensure doors are closed and rooms are locked.
- Report damage, hazards, needed repairs, and strangers in assigned areas.
- Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found; log the date, location, item description, and finder’s name.
- Clean corridors and service areas.
- Respond to projects and requests from the Housekeeping management team.
- Secure the pass key and turn it in at the end of each shift or according to hotel guidelines.
- Restock the cart and organize the linen closet at the end of the shift for the next day.
- Report unusual circumstances, including no luggage in a stay-over room, no-service requests, sleep-outs, or guests smoking in rooms, to the on-duty supervisor or manager.
- Perform other duties as directed, developed, or assigned.
- Provide outstanding service and create personal guest experiences that encourage guests to return.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
