Room Attendant

Island Hospitality Management•Sunnyvale, CA

27d

About The Position

The Room Attendant is responsible for the overall cleanliness of the hotel, guest satisfaction, and meeting product quality standards. The role includes cleaning and preparing rooms in accordance with brand and IHM standards, and reporting damages, deficits, or disturbances to supervisors. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; Island Hospitality does not guarantee a specific number of hours per week.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems by anticipating, preventing, identifying, and solving them as necessary.
Work well in stressful situations.
Regularly stand, sit, or walk for extended periods.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Change sheets and towels, arrange towels, and restock toilet supplies.
Vacuum, dust, clean, and rearrange rooms after guests check out.
Ensure rooms are cared for according to brand and IHM standards.
Notify supervisors of damages, deficits, or disturbances.
Provide excellent guest service and remain approachable and available to guests.

Benefits

Healthcare including medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits including transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions with access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free room nights at company hotels and employee discounts within the hotel brand.
Friends and family discounts within the hotel brand.
Team member recognition and bonuses.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program.