Room Attendant
About The Position
The Room Attendant provides excellent guest service in an efficient, courteous, and professional manner while following LBA standards of friendly hospitality, guidelines, and procedures. The position is responsible for cleaning guest rooms and using and organizing supplies. Associates must demonstrate honesty and trustworthiness and pass appropriate security clearances. The role cleans vacant rooms to guest-ready status and returns occupied rooms to occupied-clean status within specified time and accuracy constraints. It also includes maintaining the cleanliness of other hotel areas, responding promptly to guest requests, following safety and security procedures, and maintaining professional appearance and grooming standards. The position requires physical presence at the hotel and may involve working any day or shift, including weekends.
Requirements
- High school diploma or equivalent.
- Pass appropriate security clearances.
- Demonstrate honesty and trustworthiness.
- Knowledge of proper handling of linens, terry, and other supplies, with attention to sanitation and cost controls.
- Knowledge of guestroom cleaning procedures, safety and security measures, training checklist procedures, and housekeeping materials, supplies, and equipment.
- Ability to maintain designated minutes per room and follow the company’s systematic cleaning procedures.
- Ability to assist with guest issues professionally and hospitably.
- Ability to work independently without direct supervision and as a team member; comply with standards; multitask; and remain service-centric.
- Ability to communicate professionally with guests and coworkers through various methods, including messages and communication log books.
- Ability to learn and use computer systems needed for daily tasks, including Quore and Hotel Effectiveness.
- Ability to exercise discretion to maintain guest privacy.
- Ability to stand, lift, bend, learn, read, concentrate, think, and communicate.
- Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
- Ability to stand for eight hours and bend, stretch, reach, crawl, and kneel.
- Ability to see and hear.
- Ability to communicate with other associates and/or guests.
- Ability to stand and walk for long periods while maintaining a friendly, professional image.
- Availability to work any day or shift, including weekends.
Nice To Haves
- Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities is preferred.
Responsibilities
- Clean vacant dirty rooms so they are ready for guests and return occupied dirty rooms to an occupied-clean status within specified time and accuracy constraints.
- Follow housekeeping cleaning procedures, training requirements, and the training checklist for every assignment.
- Follow general clean procedures every 90 days.
- Maintain a crisp, clean, and professional appearance in accordance with grooming and uniform standards.
- Report discrepancies to the immediate supervisor.
- Help maintain clean and orderly hotel areas, including the associate breakroom, restrooms, public areas, stairwells, and back-of-house areas.
- Respond immediately to guest requests and inquiries.
- Understand and follow emergency, safety, and security procedures for guests and associates.
- Handle linens, terry, supplies, materials, and housekeeping equipment properly while observing sanitation and cost controls.
- Report or correct hazardous conditions immediately.
- Communicate professionally with guests and coworkers, including through messages and communication log books.
- Use computer systems necessary for daily tasks, including Quore and Hotel Effectiveness.
- Maintain guest privacy and perform other duties as assigned that the associate is capable of performing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
