ROOM ATTENDANT

Texas Western Hospitality Group • Tucson, AZ

26d • Onsite

About The Position

The Room Attendant cleans and services assigned guest rooms and bathrooms according to company and brand procedures and standards, completing rooms in a timely and organized manner. The role includes servicing both stay-over and check-out rooms, replenishing guest supplies, and notifying the front desk when rooms are ready to be sold. The position also responds to guest requests, maintains equipment and work areas, and reports service issues, needed repairs, unsafe conditions, and lost-and-found items to the appropriate personnel. Other duties may be assigned by a supervisor or management.

Responsibilities

• Clean and service assigned guest rooms and bathrooms according to procedures and standards.
• Change sheets, make beds, and vacuum stay-over and check-out rooms.
• Dust room surfaces and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air conditioning units, and window ledges.
• Clean mirrors.
• Notify guest services (front desk) when room service is complete so rooms may be sold.
• Report rooms that cannot be serviced within the required time standards to a supervisor.
• Report needed repairs and unsafe conditions to a supervisor.
• Respond promptly and efficiently to requests from guests, supervisors, or management.
• Keep the linen cart and supplies neat and organized according to department standards.
• Maintain the security of equipment, keys, and supplies issued each day.
• Report lost-and-found articles to a supervisor.
• Replace light bulbs.
• Transport trash and waste to the disposal area.
• Replenish supplies such as drinking glasses, writing supplies, bathroom supplies, and linen.
• Clean rooms according to brand and company minutes-per-room standards.
• Follow team-cleaning and self-inspection procedures.
• Respond to guest requests in a friendly manner, report complaints or requests to the appropriate department, and follow up to ensure guest satisfaction.
• Keep the maid station clean and organized, and make rollaway beds.
• Maintain a professional image through appearance and dress.
• Follow company policies and procedures.
• Perform other duties as assigned by a supervisor or management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed