Room Attendant
Residence Inn West Des Moines•West Des Moines, IA
•Onsite
About The Position
The Room Attendant maintains clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests at Residence Inn West Des Moines. The role includes cleaning guest rooms and shared areas, preparing and restocking housekeeping supplies, reporting missing items and maintenance needs, and following Lost and Found standards. The position requires standing for the entire shift, lifting and moving objects, communicating effectively with employees and guests, and working weekends.
Requirements
- High school diploma or equivalent and/or experience in a hotel or related field preferred.
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand for the entire shift.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Must be available to work weekends.
Nice To Haves
- High school diploma or equivalent and/or experience in a hotel or related field preferred.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for the housekeeping cart.
- Remove trash and dirty linen from guestrooms and hallways.
- Keep hallways, public areas, and closets clean, neat, and vacuumed.
- Restock the housekeeping cleaning cart for the next day's use.
- Replenish chemical bottles.
- Report missing room items, such as irons, ironing boards, and hair dryers, to the Housekeeping Supervisor or Manager.
- Immediately report maintenance repairs to the Housekeeping Supervisor or Manager.
- Handle Lost and Found items according to standards.
- Ensure overall guest satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
