Room Attendant

Sage Hospitality Group•North Bethesda, MD

27d•Onsite

About The Position

Cleans and prepares guest rooms to established standards of cleanliness and propriety to support guest satisfaction and maximize revenues. Maintains cleaning carts, storerooms, equipment, keys, and supplies; cleans guest rooms, public areas, hallways, and restrooms; replenishes room amenities and linens; and checks room security and equipment. Reports maintenance deficiencies and unsafe conditions to management. The work involves prolonged, strenuous physical activity in an indoor, climate-controlled environment, with exposure to excessive heat and humidity in the laundry. The associate works inside for 95% of the shift.

Requirements

Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Ability to understand and follow verbal and written instructions and communicate verbally and in writing.
Ability to lift up to 50 pounds continually throughout a shift.
Ability to push, pull, and move levers, equipment, and furniture throughout a shift.
Ability to work with arms raised above the head throughout a shift.
Ability to maneuver a fully loaded maid cart weighing up to 50 pounds through hallways and into and out of closets throughout the workday.
Ability to identify small debris and dirt in poorly lit areas and read written instructions and computer printouts.

Responsibilities

Retrieve items from shelves and storerooms and set up cleaning carts with supplies; keep carts and storerooms clean and orderly.
Clean windows, doors, walls, closets, fixtures, public areas, and hallways, using ladders or stools where needed.
Clean and sanitize shower walls, tubs, toilets, stall walls, exposed pipes, mirrors, sinks, and restroom walls.
Replace towels, soaps, and room amenities, and restock literature as needed.
Wash hard-floor areas by hand to remove dirt and soiled areas.
Dust and polish furniture, fixtures, and wall hangings, including vents and ceiling corners.
Strip and remake beds with fresh linen; check bed coverings and pads for cleanliness and replace soiled items.
Lift mattresses to check for soil between mattresses and under beds.
Clean and restock closets, including hangers, extra blankets, and pillows.
Vacuum rooms, public areas, and hallways, including beneath furniture and other hard-to-reach areas; move heavy furniture as needed.
Inspect door and window locks and immediately alert management to unsecured or unsafe conditions.
Inspect room equipment, including TVs, lights, lamps, faucets, and radios; report room-status and maintenance deficiencies in writing to the Executive Housekeeper.
Secure and maintain custody of equipment, keys, and supplies to protect hotel property.
Maintain a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.