Room Attendant

HM Alpha Hotels & Resorts•Houston, TX

25d

About The Position

The Room Attendant ensures assigned guest rooms are fully stocked, cleaned, and serviced to a high standard, and maintains the cleanliness and appearance of hotel public spaces. The role includes greeting guests, responding to queries, and resolving complaints within the scope of responsibility. It also involves handling linens and laundry, reporting maintenance needs, and following housekeeping policies, procedures, and standards. The attendant updates guest-room status, returns and restocks the cleaning cart at the end of the shift, and performs other duties as assigned. The position requires the ability to carry out routine instructions and perform repetitive actions consistently. A high school diploma or equivalent is required. Previous housekeeping or custodial experience is preferred but not required. Successful completion of a background check is required before employment.

Requirements

High school diploma or equivalent required.
Ability to carry out specific oral or written instructions, frequently following a simple routine.
Ability to perform repetitive actions consistently.
Ability to perform job-related physical activities, including extended standing or sitting, lifting and carrying items as needed, and bending, twisting, and reaching.
Successful completion of a background check prior to employment.

Nice To Haves

Previous housekeeping or custodial experience preferred but not required.

Responsibilities

Greet guests, respond to queries, and resolve guest complaints within the scope of responsibilities.
Make beds and replenish guest-room supplies, including drinking glasses, water, coffee, writing supplies, and bathroom supplies.
Clean guest rooms and hotel areas including hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas.
Vacuum rugs, carpets, and upholstered furniture; dust furniture and equipment; and polish metal fixtures and fittings.
Wash walls, ceilings, woodwork, windows, door panels, and sills.
Empty wastebaskets and ashtrays, clean ashtrays, and transport trash and waste to the disposal area.
Replace light bulbs.
Collect soiled linens for laundering and receive and store linen supplies in the linen closet.
Load laundry into washers and add the specified amount of detergent or other cleaning agent; transfer clean, wet articles to wringers and dryers for measured cycles.
Sort dried articles by identification number or type, fold them, and place them in the appropriate storage bin.
Report technical issues and maintenance needs.
Update guest-room status on the assignment sheet.
Return and restock the cleaning cart at the end of the shift.
Comply with housekeeping policies, procedures, and standards.
Perform other duties as assigned.