Room Attendant

Fairfield Inn by Marriott•Concord, NH

48d

About The Position

The Room Attendant is part of the housekeeping team and helps maintain clean, comfortable, and inviting guest rooms. The role is responsible for providing high levels of guest service and satisfaction by cleaning and supplying rooms, laundry, and public areas while maintaining hotel and brand quality standards. The position also involves securing keys and lost-and-found items, assisting coworkers and other departments, attending meetings and training, and completing additional duties as assigned.

Requirements

No prior experience or education is required.
Able to read and comprehend simple instructions, safety rules, and memos.
Mathematical ability sufficient to add, subtract, multiply, and divide.
Able to use common-sense understanding to carry out instructions.
Demonstrates professional, timely customer service that seeks to exceed guest needs.
Listens actively and communicates effectively with guests and associates to help resolve problems.
Able to recognize and define problems, analyze relevant information, consider alternative solutions, and seek assistance when needed.
Produces work or service that is free of errors and exceeds customer expectations.
Able to pass a pre-employment drug test and background check.

Responsibilities

Provide top-quality service and meet guests’ needs.
Clean assigned guestrooms, including changing linens, making beds, dusting, vacuuming, scrubbing, washing, and replenishing supplies.
Clean public spaces, work areas, and storage areas.
Maintain room quality according to hotel and brand standards.
Follow standard procedures for accepting and securing guest lost-and-found items.
Ensure master keys and located guestroom keys are properly secured.
Work effectively with a diverse group of people.
Attend monthly department meetings.
Complete projects as determined by management.
Assist coworkers and other departments when necessary.
Seek out other tasks when current work is complete.
Participate in ongoing education and training.
Perform other duties as assigned.