Room Attendant

Charlestowne Hotels•Waterville, ME

27d•Onsite

About The Position

The Room Attendant cleans guest rooms, halls, corridors, and service areas according to hotel procedures. The role includes replenishing linens and guest supplies, keeping rooms in the required arrangement, securing rooms after service, and reporting damage, hazards, repairs, or security concerns. The attendant also handles found property according to Housekeeping procedures, manages assigned keys, and responds to projects and requests from Housekeeping management. No supervision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Less than a high school education, up to six months of related experience or training, or an equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and number series.
Ability to print and speak simple sentences.
Ability to use common-sense understanding to follow detailed but uncomplicated written or oral instructions and deal with problems in situations.
Must be able to speak English to communicate with guests.
Must recognize situations involving guests that require immediate supervisory attention.
Must use reasonable care for guest safety and security.
Ability to meet the physical demands of the role, including regularly standing, walking, using hands, stooping, kneeling, crouching, crawling, and talking or hearing; frequently sitting and reaching; occasionally climbing or balancing; regularly lifting or moving up to 25–30 pounds and frequently lifting or moving up to 50 pounds.
Ability to work occasionally with cleaning fluids and solvents and operate hand tools, including vacuum cleaners and carpet extractors; ability to reach two feet above the head.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Stock the cart with guest room supplies at the beginning of the shift.
Greet guests appropriately.
Replace bed linens and replenish guest room supplies.
Empty wastebaskets and empty and clean ashtrays.
Rearrange furnishings, drapes, and room accessories.
Provide guests with required linen and amenities according to the guest room legend.
Leave guest rooms in the arrangement set by the Executive Housekeeper and ensure doors are closed and locked.
Report damage, hazards, repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, recording the date, location, description, and finder’s name.
Be responsible for all keys signed out for the shift.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Replace light bulbs when necessary.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Perform other housekeeping duties as assigned.