On-Site ROI Specialist - Smithfield, VA

Sharecare•Riverside Smithfield Hospital Smithfield, VA

2d•Onsite

About The Position

Sharecare is hiring an on-site ROI Specialist at a hospital facility in Smithfield, Virginia. The role processes release of information (ROI) requests accurately, efficiently, and within established timelines while providing exceptional customer service. The Specialist safeguards patient privacy by confirming that records are accessed only by authorized individuals and released according to the request, applicable authorization, company policies, and HIPAA regulations. The position involves retrieving, scanning, and returning medical records; validating requests and authorizations; checking released records for accuracy, confidentiality, and correct billing; and maintaining equipment and an orderly work area. The Specialist may receive requests by mail, telephone, fax, online submission tools, or email, and may order paper records from storage vendors, scan them upon arrival, and ensure their timely return. The role also requires maintaining knowledge of applicable state laws and fee structures, complying with site and company policies, and maintaining current HIPAA certification.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office applications.
Ability to use a fax machine, copier, and scanning machine.
Strong documentation, communication, and customer service skills.
Self-motivated and dependable, with the ability to work independently or as part of a team.
Ability to maintain productivity, utilization, and quality performance standards.
Local to Smithfield, Virginia.
Ability to sit or stand for extended periods.
Physical capacity to lift and carry 25 pounds.
Manual dexterity for extended periods of typing, writing, and handling documents.
Visual acuity to read documents and use a computer monitor.
Clear speaking and hearing ability for communication.
Adequate hand-eye coordination and sensory abilities for job-related tasks.

Nice To Haves

At least 2 years of experience in a medical records department or similar setting.

Responsibilities

Process ROI requests by retrieving and returning patient medical charts and accurately scanning records according to established procedures, quality standards, and productivity guidelines.
Validate requests and authorizations for medical record release according to company policy and legal guidelines.
Perform quality checks to ensure the accuracy and confidentiality of released records and correct billing.
Maintain equipment in excellent working condition.
Provide attentive, respectful, and responsive customer service, proactively identifying and resolving client concerns.
Handle incoming requests through mail, telephone, fax, online submission tools, or email as required by the client.
Maintain a clean, professional appearance and comply with the company dress code.
Keep the work area clean and orderly and properly store records and files before leaving.
Maintain up-to-date knowledge of applicable state laws and fee structures.
Work within the assigned scope and accept additional assignments or account coverage as needed to prevent backlogs.
Comply with client and site policies and procedures, HIPAA, state and federal regulations, and labor laws.
Handle confidential information with integrity and professionalism while ensuring efficient and accurate record release.
Order paper records from storage vendors, scan them upon arrival, and ensure their timely return to the storage company.
Understand the organization’s information governance program and associated responsibilities, and participate in compliance education and role-specific training.
Maintain the confidentiality of patient and client information and comply with HIPAA standards and relevant corporate integrity and security obligations.
Report unethical, fraudulent, or illegal behavior and maintain current HIPAA certification annually.