Robotics Technician II – Field Service Support

IMPACT WORKFORCE SOLUTIONS•Atlanta, GA

25d•$58,240 - $70,720

About The Position

Impact Robotics is seeking a hands-on Robotics Technician II to support robotic systems at customer locations throughout the Southeast Region. This developmental field-service role involves troubleshooting and repairing equipment, completing preventive maintenance, staging and commissioning robots, documenting service activity, and assisting qualified deployment professionals with mapping, route validation, integrations, operator training, and go-live support. The technician independently performs approved Tier 2 service work while developing the skills to lead standard deployments. The position is full-time and salaried, with approximately 40%–60% travel and regular overnight travel possible. The base salary range is $58,240–$70,720 annually, depending on relevant experience, capability, and qualifications. Approved business travel expenses are reimbursed under company policy. Work may take place in warehouses, factories, distribution centers, hospitality environments, commercial buildings, parking facilities, and active customer operations. Regional travel is primary, though national assignments may occur as the service footprint expands. Occasional early-morning, evening, weekend, or urgent onsite work may be required. The role provides a competency-based development path from Tier 2 Field Technician / Deployment Assistant to Deployment Specialist and potentially Deployment Engineer with demonstrated advanced capability.

Requirements

One to three years of relevant hands-on experience in field service, equipment maintenance, electronics, IT field support, robotics, automation, mechatronics, industrial maintenance, equipment repair, or a similar area; an associate degree, technical diploma, military technical training, apprenticeship, or related certificate with meaningful hands-on experience may substitute.
High school diploma or GED.
Demonstrated mechanical and electromechanical aptitude.
Ability to safely use common hand tools, meters, diagnostic tools, and manufacturer-approved service equipment.
Basic understanding of electrical circuits, connectors, batteries, sensors, motors, charging systems, and component replacement.
Working knowledge of IP addressing, Wi-Fi, access points, signal coverage, MAC addresses, and basic connectivity troubleshooting.
Ability to follow technical manuals, diagrams, checklists, service bulletins, and escalation procedures.
Clear customer-facing communication and professional written documentation skills.
Valid driver’s license and an insurable driving record appropriate for business travel.
Ability to travel and work independently at customer sites.
Ability, with or without reasonable accommodation, to safely use tools; access service panels; stand, walk, bend, and kneel; and handle job-required tools, parts, and accessories.

Nice To Haves

Experience with robotics, AMRs/AGVs, industrial cleaning equipment, automation, electronics repair, material-handling systems, or field service.
Familiarity with LiDAR, VSLAM, markers, mapping, docking, fleet configuration, IoT devices, APIs, low-voltage controls, elevators, automatic doors, or gates.
Experience with CMMS, ticketing, asset-management, remote-support, or field-service platforms.
Ability to read wiring diagrams, schematics, or technical drawings.
OSHA 10, electrical-safety/LOTO, CompTIA A+/Network+, mechatronics, industrial-maintenance, electronics, or OEM certifications.
Experience training equipment operators or customer maintenance personnel.

Responsibilities

Respond to dispatched onsite service incidents and complete approved troubleshooting, repairs, testing, and return-to-service activities.
Diagnose mechanical, electrical, sensor, charging, docking, connectivity, configuration, and operational issues using structured troubleshooting methods.
Replace approved field-serviceable components, record parts and serial numbers, and verify operation after repairs.
Complete preventive maintenance inspections, cleaning, permitted adjustments, calibrations, software or firmware checks, and operational tests.
Stage robots, docks, chargers, accessories, consumables, safety materials, and deployment tools; document freight or product damage.
Assist qualified professionals with site assessments, VSLAM/LiDAR/marker mapping, route and coverage configuration, commissioning, integrations, acceptance testing, and go-live support.
Conduct repeat route and coverage tests under realistic site conditions and document issues requiring adjustment or escalation.
Train customers and operators on startup, normal operation, charging, docking, consumables, routine fault recovery, and escalation procedures.
Complete accurate and timely service reports, tickets, labor and travel entries, expense records, photographs, test results, and customer acknowledgments.
Maintain assigned tools, diagnostic equipment, PPE, field spares, consumables, and vehicle stock.
Escalate issues appropriately with complete evidence and correct urgency, avoiding unnecessary delays.