Robotics Service Technician

LionsBot International Pte Ltd • Runnemede, NJ

4d

About The Position

Robotics Service Technicians partner with LionsBot’s US customers to address technical and servicing situations and ensure customer satisfaction. The role involves regular travel (80% or more) throughout the United States and working from a residential office when not traveling. Technicians provide onsite and remote technical support, assist with sales trials, demonstrations, and deployments, commission robots, train and certify customers, troubleshoot issues, collaborate with Engineering, and document service interactions and outcomes. They are expected to maintain subject matter expertise in cleaning robot technology and its advancements.

Requirements

• Bachelor’s degree in robotics, mechatronics, electrical, electronic, mechanical, information technology, or an equivalent focus of study.
• At least 2 years of work experience in electrical, electronic, or mechanical fields.
• At least 1 year of professional experience performing customer service in person and/or remotely.
• Previous work experience leading adult training.
• Ability to travel regularly throughout North America (80% or more).
• Ability to regularly lift 60 pounds.
• Valid driver’s license.
• Insured, reliable vehicle for travel to local customer sites.
• Currently authorized to work in the United States for any employer.
• Successfully fulfill pre-employment onboarding requirements, including criminal and motor vehicle record background checks.

Nice To Haves

• Firm technical knowledge or experience with diagrams, engineering schematics, and/or electrical diagrams.
• Prior experience in technical sales and/or technical after-sales support.
• Proven work history of creating strong business relationships.
• Strong verbal and written communication skills.
• Resourceful and creative problem-solver.
• Ability to work successfully independently and as part of an agile team.
• Eager to learn with a customer-centric approach.
• Detail-oriented with strong organizational skills.

Responsibilities

• Travel regularly to customer sites and provide remote technical customer support.
• Work from a residential office when not traveling.
• Provide technical support for onsite sales trials, demonstrations, and deployments.
• Commission robots onsite, including map creation and design, programming cleaning zones, testing, and functional calibration.
• Train and certify customers in the use of robots.
• Provide onsite and remote technical services and troubleshooting support for customer inquiries and faults.
• Collaborate with internal Engineering teams to troubleshoot and resolve issues.
• Document service situations and outcomes for onsite visits, customer calls, and emails.
• Maintain subject matter expertise in cleaning robot technology and advancements to enhance customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level