Robotics Service Technician

LionsBot International • Runnemede, NJ

3d

About The Position

Robotics Service Technicians partner with LionsBot’s US customers to address technical and servicing needs and ensure customer satisfaction. The role is field-based and involves regular travel (80% or more) throughout the United States, with remote customer support and work from a residential office when not traveling. Technicians support sales trials, demonstrations, and deployments; commission robots at customer sites; train and certify customers; troubleshoot issues; collaborate with Engineering; and document service interactions and outcomes. They are expected to maintain expertise in current cleaning robot technology and advancements.

Requirements

• Bachelor’s degree in robotics, mechatronics, electrical, electronic, mechanical, information technology, or an equivalent focus of study.
• At least 2 years of work experience in electrical, electronic, or mechanical fields.
• At least 1 year of professional experience performing customer service in person and/or remotely.
• Previous work experience leading adult training.
• Ability to travel regularly throughout North America (80% or more).
• Ability to regularly lift 60 pounds.
• Valid driver’s license.
• Insured, reliable vehicle for travel to local customer sites.
• Currently authorized to work in the United States for any employer.
• Ability to successfully fulfill pre-employment onboarding requirements, including criminal and motor vehicle record background checks.

Nice To Haves

• Firm technical knowledge or experience with diagrams, engineering schematics, and/or electrical diagrams.
• Prior experience in technical sales and/or technical after-sales support.
• Proven history of building strong business relationships.
• Strong verbal and written communication skills.
• Resourceful, creative problem-solving ability.
• Ability to work successfully both independently and as part of an agile team.
• Eagerness to learn and a customer-centric approach.
• Strong attention to detail and organizational skills.

Responsibilities

• Travel regularly to customer sites and provide remote technical customer support.
• Work from a residential office when not traveling.
• Provide technical support for onsite sales trials, demonstrations, and deployments.
• Commission robots onsite, including creating and designing maps, programming cleaning zones, testing, and functional calibration.
• Train and certify customers in the use of robots.
• Provide technical services and troubleshooting support, onsite and remotely, for customer inquiries and faults.
• Collaborate with internal Engineering teams to troubleshoot and resolve issues.
• Document service situations and outcomes for onsite visits, customer calls, and emails.
• Maintain subject matter expertise in the latest cleaning robot technology and advancements to enhance customer satisfaction.

What This Job Offers

• Job Type: Full-time