Robotics Maintenance & Field Service Technician II / III - South
About The Position
Tutor Intelligence is hiring a Robotics Maintenance & Field Service Technician to keep robotic systems operating at customer facilities across North America. The position sits at the intersection of robotics, operations, manufacturing, and engineering, and involves troubleshooting complex robotic systems, conducting repairs and upgrades, supporting deployments, and working directly with customers to maximize uptime and performance. Field work will also inform product design, reliability improvements, and fleet scaling. The technician will deploy new systems at customer sites, maintain autonomous robots, investigate mechanical, electrical, pneumatic, controls, and networking issues, and support customer ramp-up. The role includes documenting failures and field data, working with Engineering on product reliability and serviceability, and developing maintenance and troubleshooting procedures. It requires approximately 75% travel throughout the United States; most trips are short service visits, and technicians are generally home most weekends. Tutor Intelligence builds robotics hardware, machine learning, and field deployment and service in-house. Its robots work in factories and warehouses, moving goods and performing dexterous picking and packing. The company is headquartered in Watertown, Massachusetts, and has a team of more than 160.
Requirements
- Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
- Strong mechanical aptitude and hands-on problem-solving skills.
- Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues.
- Experience with systems or equipment such as motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, or AMRs.
- Ability to read electrical schematics, mechanical drawings, and technical documentation.
- Experience using hand tools, power tools, multimeters, and diagnostic equipment.
- Strong communication skills and customer-facing professionalism.
- Ability to work independently and take ownership of problems.
- Willingness to learn new technologies and work in a fast-paced environment.
- Valid driver's license and ability to travel extensively.
Nice To Haves
- Robotics or automation experience.
- Field service experience.
- PLC troubleshooting experience.
- Networking or Linux experience.
- ROS experience.
- Startup or high-growth company experience.
- Military technical background.
- Fabrication, machining, welding, or 3D printing experience.
- Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, programming, or computer science.
Responsibilities
- Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff.
- Perform preventative maintenance on autonomous robotic systems.
- Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues.
- Execute repairs, upgrades, retrofits, and field modifications.
- Support customer ramp-up and operational readiness following deployment.
- Work directly with customers to maximize uptime, reliability, and operational performance.
- Document failures, collect field data, and support root cause investigations.
- Partner with Engineering to improve product reliability and serviceability.
- Help develop maintenance procedures, service standards, troubleshooting guides, and best practices.
- Support product validation, pilot deployments, and new product introductions.
- Travel throughout the United States for deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events.
Benefits
- Fully employer-covered health insurance.
- Managed 401(k).
- Unlimited PTO and all federal holidays off for full-time salaried employees.
- For hourly employees, 16+ days of accrued paid time off and 1.5x pay on federal holidays.
- Regular in-office meals and team social events throughout the year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
