Robotics Field Service Technician - Future Openings

Formic

67d•$29 - $32•Onsite

About The Position

Formic is seeking Robotics Field Service Technicians for future openings across the U.S. This role is part of the Fleet Operations Team, which ensures the uptime and operational performance of Formic's deployed robotic systems. Technicians work in live manufacturing environments, diagnosing issues, restoring production, and improving system reliability. The role operates at the intersection of robotics, controls, and factory execution, ensuring automation delivers consistent performance. This is a hands-on, safety-focused position in uptime-critical environments, requiring disciplined execution, calm under pressure, and clear documentation to support fleet performance, customer satisfaction, and system reliability.

Requirements

2+ years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Comfortable with local travel up to 80% and overnight travel up to 50%.
Clear written and verbal communicator capable of producing structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Experience working hands-on with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots (e.g. maintenance, troubleshooting, basic programming).
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures.
Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare part requirements in CMMS systems.
Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering.
Document service work and follow-up actions with clarity and precision.
Flag recurring issues or failure patterns to engineering for further investigation.
Build professional, trusted relationships with plant managers and site personnel.
Operate with strict adherence to safety standards, including LOTO and industrial compliance.
Support RCA sessions, audits, and continuous improvement initiatives as directed.
Continuously build technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity in Formic: Participate in our stock option program
Competitive & Uncapped Commission Structure
Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available
Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid
Employee Assistance Program (EAP): Fully funded by Formic
Paid Parental Leave Program: Up to 12 weeks of paid parental leave
Company-sponsored 401(k)
Home Office Stipend: A one-time allowance for fully remote and hybrid employees
Monthly Cell Phone Reimbursement
Paid Time Off: 15 days of paid time off, in addition to company holidays