Robotics Field Deployment Engineer

Robot.com•Boston, MA

7h•Onsite

About The Position

The Associate Field Deployment Engineer helps launch and operate Robot.com robot fleets at new and existing sites across the United States. This is a full-time, early-career, hands-on role suited to new graduates and career changers seeking practical robotics experience. The engineer installs, configures, tests, maintains, and repairs robots and supporting equipment, and works with engineering, operations, and partner teams to bring new sites online. Training combines structured instruction with field work alongside experienced deployment engineers, with approximately 80% of learning in the field and 20% in structured training. The role also supports deployment planning, site launches, fleet monitoring, partner communications, operational documentation, and workshop readiness. Work occurs in a workshop and outdoors at delivery sites in varying weather. The schedule may include early mornings, evenings, or weekends, particularly during site launches. Travel to multiple U.S. locations is required; work travel is covered, with flights and lodging booked by Robot.com.

Requirements

Bachelor's degree in Electrical, Electronics, Mechanical, Mechatronics, or Computer Engineering, Computer Science, Robotics, or a related field; new graduates are welcome.
At least 6 months of hands-on technical experience. Internships, co-ops, senior design or capstone projects, robotics teams, research labs, and teaching assistant work count.
Basic understanding of mechanical systems, electronic components, and circuits.
Comfort working in Linux and the command line.
Basic networking knowledge, including LAN/WAN and SSH.
Strong troubleshooting skills and attention to detail.
Clear written and verbal communication skills in English.
Ability to work independently and as part of a team.
Ability to travel to and work at multiple U.S. locations.
Valid U.S. driver's license.
Authorized to work in the United States; this role is not eligible for visa sponsorship.
Ability to regularly stand, walk, bend, kneel, crouch, and reach for extended periods; lift, carry, and maneuver equipment and robot hardware up to 50 lbs; work outdoors in varying weather; and operate vehicles or personal transportation between operational sites as needed.

Nice To Haves

Experience repairing or reworking electronic circuits and PCBs.
Programming experience, such as Python, C/C++, or Bash.
Experience with ROS or ROS 2.
Bilingual ability in English and Spanish.

Responsibilities

Install, configure, and test robots and supporting equipment at new and existing sites.
Work with senior engineers to carry out deployment and decommissioning plans safely and on schedule.
Troubleshoot on-site hardware, electrical, software, and network issues; perform repairs and preventive maintenance.
Monitor fleet health and readiness and keep robots performing to uptime targets.
Follow and help improve procedures for recovering lost or stuck robots and handing off to remote teleoperation support.
Ensure work meets safety and operational standards.
Gather input from site partners and internal teams to build launch plans for new sites.
Execute leadership-defined launch plans on time and to a high standard.
Improve launch playbooks to support expansion across cities and campuses.
Support launch marketing campaigns with partners and the Central Operations team to drive early adoption.
Coordinate between field technicians, maintenance, the service desk, hardware, and remote operations.
Post real-time active and inactive fleet status updates in team channels such as Slack or Discord.
Serve as a day-to-day contact for partner sites on operational and tactical questions.
Train partner staff and end users to use and care for the system.
Document deployments, issues, and fixes clearly.
Help write and update standard operating procedures for deployment, decommissioning, and support.
Keep the workshop clean and organized and prepare robots and equipment for the next day's operations.