Deployment Engineer (Field Operations)

Base Power Company • Austin, TX

1d • Onsite

About The Position

Base is hiring a Deployment Engineer to provide technical guidance and real-time support to field crews installing and servicing distributed battery systems. Based at Base’s headquarters in Austin, Texas, the role connects field electricians, engineering teams, and members to help ensure installations and service calls are safe, efficient, and successful. The engineer monitors system health using tools such as Grafana and Retool and troubleshoots issues by phone, text, and Slack.

A typical week is approximately 75% live support for field crews and 25% issue analysis, playbook updates, and cross-team collaboration. The position also identifies recurring field issues and shares findings that can inform hardware, software, deployment processes, and member experience. It offers exposure to hardware, software, and field operations, with potential future growth into field leadership, operations, or engineering roles. As Base is a startup, priorities and responsibilities may evolve with business needs.

Requirements

• At least 2 years of experience in a technical support, electrical, or IT troubleshooting role.
• Strong foundation in electrical concepts.
• Ability to quickly learn complex technical systems, including electrical code, hardware, and software tools.
• A four-year degree or equivalent electrical experience.
• Strong communication and organizational skills.
• Ability to multitask, remain calm under pressure, de-escalate high-pressure situations, make decisions, and practice patience.
• Analytical and creative problem-solving skills, including the ability to suggest process improvements.
• Attention to detail when communicating, tracking field interactions, and documenting solutions.
• Comfort with ambiguity and a fast-paced environment, and ability to adapt while maintaining high-quality support.
• Technical aptitude and ability to quickly master new tools and systems.
• Team-oriented approach and motivation by the company mission.

Nice To Haves

• Licensed electrician or hands-on field experience.
• Bilingual communication skills.

Responsibilities

• Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack.
• Serve as the first line of technical support for in-field electrical questions and hardware issues; escalate complex compliance issues and document new solutions.
• Identify trends in field issues and flag high-impact issues to hardware, software, or deployment teams.
• Work with Member Experience to support a positive member experience.
• Create and maintain troubleshooting aids and hardware defect logs.
• Create, track, and close service tickets using Jira or Odoo.
• Analyze issues, update deployment playbooks, and collaborate with other teams.

What This Job Offers

• Job Type: Full-time