Field Deployment Engineer, Northern Europe

Axon

2d • Remote

About The Position

Axon is seeking a Field Deployment Engineer to drive customer success and technical adoption of Axon products and solutions across public safety and adjacent sectors in Northern Europe. The role focuses on ensuring customers successfully adopt and use Axon technology through hands-on execution, technical expertise, and persistent customer support. The engineer serves as a technical expert across the Axon ecosystem and as a liaison between Axon, customers, and strategic delivery partners. The position reports to the Manager, Regional Support & Technical Account Management. Work is remote except when travelling to customer sites, with travel of up to approximately 40%, variably within the country and across the Benelux, Nordic, and Baltic regions.

Requirements

• Fluent written and verbal communication skills in Dutch and English.
• Tactical focus on managing customer success and adoption.
• Mission-driven, highly motivated, and able to execute tasks.
• Strong technical foundation, including enterprise networking: TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
• Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
• Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
• Knowledge of integration patterns, system interoperability, and enterprise application ecosystems.
• Ability to troubleshoot technical issues across software, networking, configuration, and infrastructure domains.
• Legally able to live in the territory and travel to other countries as required; may need to personally obtain work and travel visas.
• Ability to work effectively with all levels of an organization and build strong partnerships.
• Strong computer skills, including proficiency with MS Office, CRM, and collaboration tools such as Salesforce and Trello.

Responsibilities

• Maintain deep technical knowledge of current and expanding deployments across the Axon ecosystem.
• Serve as a technical liaison between Axon, customers, and strategic delivery partners.
• Follow up on customer requests.
• Work with the sales team to support existing customers.
• Manage support tickets and RMAs, collaborating with internal teams from issue identification through the adoption lifecycle.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty and proactively suggest innovative ways to help customers succeed with Axon products.
• Facilitate integration with existing customer platforms.
• Perform installation and commissioning.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed