Associate Field Deployment Engineer

Robot.com•Boston, MA

8h•$28 - $30•Onsite

About The Position

The Associate Field Deployment Engineer helps launch and operate Robot.com robot fleets at new and existing sites across the United States. This hands-on, early-career role involves setting up, configuring, testing, maintaining, and repairing robots and supporting equipment, as well as helping plan and execute market launches in coordination with engineering, operations, and partner teams. The role is full-time and welcomes new graduates and career changers. Initial training combines structured learning about the robots, fleet operations, and deployment procedures with field work alongside experienced deployment engineers; approximately 80% of learning takes place in the field and 20% through structured training. The position is based in Boston, Massachusetts, with work in a workshop and outdoors at delivery sites. The role requires travel to multiple U.S. locations and work in varying weather conditions. Schedules may include early mornings, evenings, or weekends, especially during site launches. Regular physical tasks include standing, walking, bending, kneeling, crouching, reaching, and lifting or moving equipment weighing up to 50 pounds. Robot.com may provide reasonable accommodations for individuals with disabilities. The hourly rate is $28–$30. Benefits include medical, dental, and vision insurance, paid time off, paid holidays, covered work travel with flights and lodging booked by Robot.com, and access to additional learning resources. The role offers a path to senior field, deployment, and operations positions and an opportunity to contribute to a growing robotics company. Robot.com is an equal opportunity employer and employment is at-will, subject to applicable law.

Requirements

Bachelor's degree in Electrical, Electronics, Mechanical, Mechatronics, or Computer Engineering, Computer Science, Robotics, or a related field; new graduates are welcome.
At least 6 months of hands-on technical experience. Internships, co-ops, senior design or capstone projects, robotics teams, research labs, and teaching assistant work count.
Basic understanding of mechanical systems, electronic components, and circuits.
Comfort working in Linux and the command line.
Basic networking knowledge, including LAN/WAN and SSH.
Strong troubleshooting skills and attention to detail.
Clear written and verbal communication skills in English.
Ability to work independently and as part of a team.
Ability to travel to and work at multiple U.S. locations.
Valid U.S. driver's license.
Authorization to work in the United States; the role is not eligible for visa sponsorship.
Ability to perform regular physical tasks including standing, walking, and moving across campus and outdoor environments for extended periods; lifting, carrying, and maneuvering equipment and robot hardware up to 50 pounds; bending, kneeling, crouching, and reaching; working outdoors in varying weather; and operating vehicles or personal transportation between operational sites as needed.

Nice To Haves

Experience repairing or reworking electronic circuits and PCBs.
Programming experience such as Python, C/C++, or Bash.
Experience with ROS or ROS 2.
Bilingual ability in English and Spanish.

Responsibilities

Install, configure, and test robots and supporting equipment at new and existing sites.
Work with senior engineers to carry out deployment and decommissioning plans safely and on schedule.
Troubleshoot on-site hardware, electrical, software, and network issues; perform repairs and preventive maintenance.
Monitor fleet health and readiness and maintain robot uptime targets.
Follow and help improve procedures for recovering lost or stuck robots and handing off to remote teleoperation support.
Ensure work meets safety and operational standards.
Gather input from site partners and internal teams to build launch plans for new sites.
Execute launch plans established by leadership on time and to a high quality standard.
Improve launch playbooks to support deployment across new cities and campuses.
Support launch marketing campaigns with partners and the Central Operations team to encourage early adoption.
Coordinate communication among field technicians, maintenance, the service desk, hardware, and remote operations.
Post real-time fleet status updates, including active and inactive robots, in team channels such as Slack or Discord.
Serve as a day-to-day contact for partner sites on operational and tactical questions.
Train partner staff and end users to use and care for the system.
Document deployments, issues, and fixes clearly.
Help write and update standard operating procedures for deployment, decommissioning, and support.
Keep the workshop clean and organized and prepare robots and equipment for the next day's operations.