Regional Support Manager, Northern Europe

Axon

2d • Remote

About The Position

Axon is seeking a Regional Support Manager to drive customer success and technical adoption of Axon products and solutions across Northern Europe, supporting public safety and adjacent sectors. The role focuses on tactical execution and ensuring customers successfully adopt and use Axon technology. The position reports to the Manager, Regional Support & Technical Account Management. It is remote unless travelling to customer sites, with travel of up to approximately 40% within the country and across Benelux, the Nordics, and the Baltics.

Requirements

• Fluent written and verbal communication skills in Dutch and English.
• Tactical focus on managing customer success and adoption.
• Mission-driven, highly motivated, and able to execute tasks.
• Strong technical foundation, including working knowledge of enterprise networking: TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
• Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
• Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
• Knowledge of integration patterns, system interoperability, and enterprise application ecosystems.
• Ability to troubleshoot technical issues across software, networking, configuration, and infrastructure domains.
• Legally able to live in the territory and travel to other countries as required; personally obtaining work and travel visas may be necessary.
• Ability to work effectively with all levels of an organization and build strong partnerships.
• Strong computer skills, including proficiency with MS Office, CRM, and collaboration tools such as Salesforce and Trello.

Responsibilities

• Serve as the dedicated technical expert across the Axon ecosystem and maintain deep knowledge of current and expanding product deployments.
• Act as a technical liaison between Axon, customers, and strategic delivery partners.
• Follow up on customer requests.
• Work with the sales team to support existing customers.
• Manage tickets and RMAs, coordinating with internal teams from issue identification through the full adoption lifecycle.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty and proactively suggest ways to help customers succeed with Axon products.
• Facilitate integration with existing customer platforms.
• Support installation and commissioning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed