Regional Partnerships Lead - Europe

Discogs

10d•Remote

About The Position

The Regional Partnerships Lead, Europe represents Discogs’ Partnerships function across Europe and owns long-term relationships with sellers, cultural operators, and aligned partners in the region. The role is responsible for representing the platform consistently and credibly, working with priority sellers, supporting regional programmes and activations, and connecting European insights with Discogs’ global Product, Communications, and Customer Support teams. It emphasizes relationship ownership, operational fluency, and the authority to make decisions locally without routing them back to the Director. The position aims to strengthen the health, trust, and long-term value of the Discogs ecosystem across Europe while informing global strategy. This is a remote role open only to candidates located in the Netherlands. Some regional and out-of-area travel is expected, approximately four to five trips per year or up to 10% of working time. The fixed position rate is €86,400 EUR.

Requirements

Three or more years of experience in seller success, partnerships, account management, or marketplace operations.
Strong understanding of record store culture and music marketplace ecosystems.
Experience engaging confidently with sellers, buyers, and catalogue-driven businesses.
Active or previous experience as a Discogs buyer and seller.
Strong organisational skills and operational judgement.
Excellent written communication and ability to communicate information clearly.
Comfort working independently across multiple time zones.
Ability to pull and interpret data independently and use it to make decisions.

Nice To Haves

Comfort with Metabase or SQL is a plus.
Experience supporting or delivering events and regional programmes.
Working knowledge of cross-border selling, including VAT and IOSS, customs, and EU consumer rules.
Content or CMS experience, including WordPress.
German language ability is strongly preferred; Dutch, French, or Italian is a plus.

Responsibilities

Own Discogs’ seller and partner relationships across Europe and serve as a trusted regional contact for priority and high-impact sellers and partners.
Own day-to-day relationships with the European Premium Seller cohort and Discogs European accounts.
Own the weekly premium seller performance report and annual cohort recut recommendation, and support the seller advisory board.
Support seller retention, operational health, and adoption of Discogs tools and workflows.
Represent Discogs’ values and Partnerships philosophy consistently and credibly in the market.
Surface regional risks, opportunities, and cultural signals to global leadership.
Own the operational health and performance of an assigned seller cohort and provide guidance on operational best practice.
Drive adoption of Discogs tools and workflows, including Shipping Policies and IMS.
Monitor seller performance signals, identify risks and opportunities, and act early to resolve or escalate issues.
Escalate complex or sensitive issues with context and clear recommendations; resolve premium seller issues end to end with Customer Support and make the first call on seller requests.
Support the creation and delivery of clear, accurate, and timely seller-facing communications, including regional and global seller updates.
Support urgent or high-impact communications and maintain clarity, consistency, and appropriate tone across seller communications.
Maintain trusted response times for priority sellers and partners, set expectations for availability and escalation windows, and keep Seller Center content accurate and up to date.
Support the planning and delivery of regional activations, coordinating logistics with venues, partners, and internal stakeholders.
Work with Customer Support on regional seller challenges and onboarding patterns.
Partner with Product and Engineering to share seller insights and regional context.
Resolve regional issues locally where possible and escalate with context and recommendations when needed.
Ensure regional considerations are reflected in global workflows, communications, and initiatives.
Travel regionally and outside the region as required, approximately four to five trips per year or up to 10% of working time.