Head of Deployment & Field Operations

Maven Robotics • Santa Clara, CA

4h

About The Position

As Head of Deployment & Field Operations at Maven Robotics, you will lead the successful deployment, integration, and ongoing performance of Maven's robotic systems at customer sites. This is a highly technical, hands-on leadership role responsible for taking robotic systems from lab-ready to fully operational production environments. You will own the entire deployment lifecycle, lead field operations, and build the processes and teams needed to scale deployments across multiple customer sites.

Requirements

• Strong technical background in robotics, automation, or complex electromechanical systems.
• 10+ years of experience, including hands-on deployment of complex systems.
• Proven ownership of operational performance across multiple production sites.
• Experience leading technical teams and managing enterprise customers.
• Hands-on, resourceful, execution-oriented leadership and comfort with early-stage technology and startup ambiguity.

Responsibilities

• Own end-to-end customer deployments from lab-ready systems to successful production deployments, including site readiness, installation, commissioning, validation, and go-live.
• Build and manage deployment plans, timelines, resources, dependencies, and risks.
• Lead onsite integration and troubleshooting, coordinating hardware, software, controls, and customer systems integration; diagnose issues and drive rapid resolution with engineering teams.
• Own post-deployment stabilization and drive robot performance, uptime, throughput, and operational readiness to meet customer success criteria.
• Serve as the primary technical interface with customers, coordinate with customer engineering and operations teams, manage expectations, and ensure smooth handover to ongoing operations.
• Own ongoing operational performance across all deployed sites and ensure targets for uptime, throughput, reliability, and customer SLAs are consistently met.
• Establish repeatable deployment processes, tools, documentation, training, and support infrastructure to scale from initial sites to large-scale fleet deployments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed