Robotic Solutions Engineer - Field Service

Johnson & Johnson Innovative Medicine • West Palm Beach, FL

7d • Onsite

About The Position

The Robotic Solutions Engineer (RSE), Field Service, is an individual contributor on the Technical Field Service team supporting robotic medical systems in hospital and manufacturing environments. With general direction, the role performs system setup, installation support, maintenance, troubleshooting, repair, movement, upgrades, and de-installation activities. It applies foundational field service knowledge and approved procedures to help maintain system availability, service quality, and a positive customer experience.

The role provides hands-on technical service for robotic systems and associated equipment. It completes planned and unplanned service activities in accordance with released procedures, quality-system requirements, and safety standards. Technical proficiency is developed through formal training, field experience, and collaboration with experienced RSEs and cross-functional support teams.

The position is based in the West Palm Beach, Florida area. It involves approximately 80% local or regional travel and up to 20% domestic travel as needed. Flexible hours may be required, including early mornings, evenings, weekends, on-call coverage, extended workdays, and occasional holiday support. The role is overtime eligible.

Requirements

• Associate’s degree in a related technical field, or an equivalent combination of education, military technical training, and relevant hands-on experience.
• 2–3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment.
• Foundational knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting.
• Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance.
• Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations.
• Strong troubleshooting and problem-solving skills, including collecting data, interpreting system information, identifying likely causes, and completing corrective actions within the scope of training.
• Strong customer-service skills and the ability to communicate professionally with hospital personnel, technical teams, and internal partners.
• Effective written and verbal communication skills, including proficiency in speaking and writing English.
• Ability to organize and prioritize planned and unplanned work while maintaining accurate and timely documentation.
• Ability to work independently on qualified tasks and collaborate effectively in a team environment.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Basic understanding of parts, inventory, service tools, and calibrated-equipment controls.
• Ability to learn standard software and firmware upgrade processes, remote-support practices, and service-tool workflows.
• Valid driver’s license and ability to meet hospital credentialing requirements, where applicable.
• Ability to work in hospitals, operating-room support areas, customer sites, and manufacturing environments.
• Ability to work flexible hours, including early mornings, evenings, weekends, or on-call coverage based on customer and business needs.
• Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended periods.
• Ability to safely lift up to 45 lbs. and move service equipment or system components using appropriate tools, training, and assistance.
• Ability to travel approximately 80% locally or regionally, with up to 20% domestic U.S. travel as needed.

Nice To Haves

• Experience using a CRM or service-management system, such as Microsoft Dynamics.

Responsibilities

• Perform setup, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation for robotic medical systems and associated equipment.
• Troubleshoot mechanical, electrical, electro-mechanical, software, firmware, and system-performance issues using approved service documentation, diagnostic tools, system data, and log analysis.
• Respond to scheduled and unscheduled service needs promptly and professionally to support system reliability, uptime, and customer satisfaction.
• Complete inspections, field actions, software and firmware updates, service-tool validation, and other assigned service tasks according to released procedures.
• Escalate complex or unfamiliar technical issues and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and other cross-functional partners.
• Coordinate with hospital stakeholders regarding service visits, equipment access, site readiness, operating-room requirements, and safe equipment movement.
• Maintain complete, timely service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data.
• Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets according to inventory and control requirements.
• Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and applicable Environmental, Health, and Safety requirements.
• Balance planned work, customer needs, documentation, and travel through effective time and task management.
• Participate in technical and product training and share relevant field knowledge with team members.
• Gather service data, identify recurring issues, and contribute practical recommendations to improve service effectiveness.
• Develop and maintain productive working relationships with customers, coworkers, and cross-functional partners.
• Provide clear status updates and communicate service risks, delays, and issues to appropriate support teams and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree