Roadside Assistance Technician /Tow Driver

AAA-The Auto Club Group•Kissimmee, FL

2d•Onsite

About The Position

The Roadside Assistance Technician /Tow Driver responds to AAA member service calls using a tow truck or service vehicle. The role provides roadside assistance such as tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments, and safely tows disabled vehicles when needed. It combines independent field work, safe driving, hands-on problem solving, and customer service. The position is based in Kissimmee, Florida, and is highly active and field-based. Employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions, with less than 5% in a traditional office setting. The schedule must be flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Training and resources are provided, and safety is a priority. Compensation starts at $21.50 per hour, with rates varying by location and experience. Overtime is paid at time-and-a-half. Shift differentials are 5% for hours worked from 5:00 PM to 11:00 PM and 10% for hours worked from 11:00 PM to 5:00 AM. The posting also describes a $1,000 sign-on bonus for eligible new ACG applicants, a $250 quarterly perfect-attendance bonus, and fully paid training. Benefits include health coverage options, dental and vision benefits, insurance and financial protection options, a 401(k) with company contributions, HSA and FSA options, paid time off and holidays, paid leave programs, tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior roadside assistance experience, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Meet goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with company contributions and immediate vesting of the match; additional company contributions become fully vested after three years of service.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Accrual-based paid time off for eligible employees.
Company-paid holidays, with eligibility and amounts varying by employment status and business-unit schedules.
One mental health day, floating holidays, and a volunteer day for eligible full-time employees; some of these are also available to eligible part-time employees.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
$1,000 sign-on bonus for qualifying new ACG applicants, paid in installments at 90 and 180 days of employment.
$250 quarterly perfect-attendance bonus.
Fully paid training.
Overtime paid at time-and-a-half and shift differentials for specified evening and overnight hours.