Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Denver, CO

2d•Onsite

About The Position

The Roadside Assistance Technician/Tow Driver responds to AAA member service calls in Denver, Colorado, using a tow truck or service vehicle. The role provides emergency roadside assistance, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments, and safely tows disabled vehicles when needed. Technicians verify membership, deliver professional customer service, and work independently in the field while using mobile devices to manage calls and service records. The position is highly active and field-based. Employees spend up to 95% of their time outdoors and on the road in varying weather and around traffic, with less than 5% of work in a traditional office setting. The schedule must be flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Training and resources are provided, and safety is a priority. This is an hourly, full-time position. Starting pay is $24.04 per hour, which may vary by location and experience. Overtime is paid at time-and-a-half; shift differentials are available for evening and overnight hours. The posting also lists a sign-on bonus, quarterly perfect-attendance bonus, and fully paid training, along with benefits and career-development opportunities.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
For employment in Illinois, a valid Illinois C-Non CDL driver's license is required.
For employment in Indiana, a valid Illinois For Hire Endorsement is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with company matching and additional company contributions, subject to the terms described in the posting.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Company-paid holidays, plus mental health, floating, and volunteer days for eligible full-time employees.
Paid parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance.
$1,000 sign-on bonus, paid in installments at 90 and 180 days, for qualifying applicants new to ACG.
$250 quarterly perfect-attendance bonus.
Fully paid training.
Overtime opportunities paid at time-and-a-half.
Shift differentials of 5% for hours worked between 5:00 PM and 11:00 PM, and 10% for hours worked between 11:00 PM and 5:00 AM.