Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Fort Lauderdale, FL

3d•Onsite

About The Position

Join AAA The Auto Club Group as a Service Vehicle Operator responding to roadside assistance calls and helping members with services such as jump-starts, tire changes, and lockouts, and towing vehicles when needed. The role combines hands-on problem solving, customer service, and safe driving while working independently in the field. This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions, with less than 5% of the role in a traditional office setting. Safety is the top priority, and training and resources are provided. The schedule must be flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. The position is hourly, with rates starting at $21.50 per hour; rates may vary by location and experience. Overtime is paid at time-and-a-half, and shift differentials and bonus opportunities are available.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Meet goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Overtime opportunities paid at time-and-a-half.
5% shift differential for hours worked between 5:00 PM and 11:00 PM; 10% for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days of employment, for applicants new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with employer match and additional company contribution, subject to eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off for eligible employees.
Company-paid holidays and additional mental health, floating, and volunteer days for eligible employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.