Roadside Assistance Technician/ Tow Driver

Auto Club Group•North Charleston, SC

1d•Onsite

About The Position

The Roadside Assistance Technician/Tow Driver responds to AAA member service calls in a tow truck or service vehicle. The role provides emergency roadside assistance, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments, and safely tows disabled vehicles when required. The technician verifies membership, delivers professional customer service, and works independently in the field. The position is based on-site at 7315 Cross County Road, North Charleston, SC 29418. It is highly active and field-based, with employees spending up to 95% of their time outdoors and on the road in varying weather and around traffic; less than 5% is in a traditional office setting. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Safety, member satisfaction, productivity, and battery-service goals are emphasized. The role requires a high school diploma or GED, a valid state driver’s license with minimal driving infractions or incidents, successful completion of required screening and a DOT physical, and the ability to lift and move up to 75 pounds. Employees must complete AAA training programs and maintain DOT certification and an acceptable driving record. If employed in Illinois, a valid Illinois C-Non CDL driver’s license is required. Candidates must be at least 21 years old for the preferred qualifications noted in the posting. Compensation starts at $21.00 per hour, with overtime paid at time-and-a-half, shift differentials, a sign-on bonus for qualifying new ACG applicants, and a quarterly perfect-attendance bonus. The employer offers fully paid training and a benefits package that includes medical, dental, vision, insurance, retirement savings, paid time off and holidays, leave programs, tuition assistance, certification reimbursement, career development, AAA membership, and adoption assistance.

Requirements

High school diploma or GED.
Valid state driver’s license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required.
Availability for a flexible schedule that may include evenings, weekends, holidays, and overtime.

Nice To Haves

Prior roadside assistance experience, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward member satisfaction, safety, productivity, and battery-service goals.
Support community and special AAA events as needed.

Benefits

Hourly rates starting at $21.00 per hour.
Overtime opportunities paid at time-and-a-half.
Shift differentials: 5% premium for hours worked between 5:00 PM and 11:00 PM, and 10% premium for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days of employment for applicants new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan, including company matching and additional company contributions subject to the stated terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, with eligibility at 90 days of employment.
Full-time employees are eligible for 10 company-paid holidays annually, plus one mental health day, two floating holidays, and one volunteer day.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance of up to $5,250 per year, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.