Roadside Assistance Technician/ Tow Driver

AAA-The Auto Club Group•North Charleston, SC

7d•Onsite

About The Position

The Roadside Assistance Technician/Tow Driver responds to AAA member service calls using a tow truck or service vehicle. The role provides roadside assistance such as tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments, and safely tows disabled vehicles when needed. The technician verifies membership, delivers customer service, completes vehicle inspections, reports maintenance concerns, and maintains a clean, professional vehicle. Tablets and electronic devices are used to manage calls, update service requests, and access towing procedures; the role also requires accurate records of service calls, daily activities, vehicle logs, and receipts. This is an on-site, highly active, field-based position in North Charleston, South Carolina. Employees spend up to 95% of their time outdoors and on the road, in varying weather and around traffic, with less than 5% of work in a traditional office setting. The schedule must be flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Safety, member satisfaction, productivity, battery service goals, and teamwork are key parts of the role. Training is provided, and the position may support community and special AAA events as needed.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and on an ongoing basis.
Strong customer service skills and ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
At least 21 years of age.

Responsibilities

Respond to AAA member roadside assistance requests using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles in accordance with established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Meet goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Hourly pay starting at $21.00, with overtime paid at time-and-a-half.
Shift differentials of 5% for hours worked between 5:00 PM and 11:00 PM and 10% for hours worked between 11:00 PM and 5:00 AM.
$1,000 sign-on bonus paid in installments at 90 and 180 days for eligible applicants who are new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Medical plans with multiple coverage options, including HSA eligibility, and prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with automatic deferral upon eligibility, employee contributions, company match, and additional company contributions, subject to plan terms and vesting schedules.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Paid holidays, plus mental health day, floating holidays, and volunteer day for eligible full-time employees.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance of up to $5,250 per year, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.